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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18646 reviews)

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4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18646)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

A way out

When I discovered StepChange could help after I was going through a bad time and ran up thousands of pounds online gambling they helped me so much sort myself out . People I spoke to were brilliant, sympathetic and none judgmental . I was in a bad way at that time and almost at a point where I thought I have only one way out . Let’s say StepChange saved not only my life but my marriage and my family . I’m managing so much more and my mental health has improved due to the people at StepChange. Reviewed on: 1st May 2024

When I started to use Stepchange for my debt managem...

When I started to use Stepchange for my debt management plan it was like a large brick had been lifted of my back. Gone was the frustration of trying to manage my debts myself. A huge relief, and I started to live again. Reviewed on: 1st May 2024

They helped me deal with creditors that were refusin...

They helped me deal with creditors that were refusing to help. I Went from stressing about money all of the time and now I can afford to pay everyone an affordable amount and still live. Reviewed on: 1st May 2024

I felt that I could breathe for the first time in ages

They were very supportive and amazing in terms of explaining the next steps. I felt I could be open and honest and not ashamed. Reviewed on: 1st May 2024

Brilliant .

Every contact has been reassuring and supportive. A brilliant team Reviewed on: 1st May 2024

Don’t know who to call!!! , call StepChange

I don’t know where to start, StepChange helped my son , so it was thanks to him that I contacted StepChange.I can’t thank you and your support team enough. over a period of a few days your team talked me through everything and every step I would need moving forward, at last I had faith and I could sleep at night. So if you’re having a tough time with your finances and your circumstances have taken a turn for the worst, give StepChange a call . Reviewed on: 1st May 2024

Life savers

I was made redundant unexpectedly a month before start of Covid and had no hope of getting a job due to lockdown. The debts were suffocating me and I started suffering with depression with suicidal thoughts. Due to the stress my daughter was diagnosed with eating disorder as well and the prognosis looked very bleak. Once I contacted step change things started looking up. The customer service is ne t to non! Everyone has been very understanding and reassuring. I really don’t know what I would have done if step change wasn’t there for us. Reviewed on: 1st May 2024

Mac help

Needed help and stepchange were there for me from start they helped me sort my debt out from the start Reviewed on: 1st May 2024

Been with this company many years now.

Been with this company many years now. They have always. Been helpful and informative. Online website is easy to use.Excellent company. Reviewed on: 1st May 2024

Stepchange are amazing.

Stepchange are amazing. Very supportive, kind and knowledgeable. I needed a lot of support to help get me out of debt. They changed my life. Reviewed on: 1st May 2024

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