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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16800 reviews)

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4.95

Based on 16,800 reviews, last reviewed 18th May 2026

100250% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Chelsea10 Always helpful when called and took no time to sort out the problem Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16800)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Excellent

Step change have helped me when I was in financial problems, and were very helpful and, arranged a re payment plan which has helped me tremendously Reviewed on: 7th July 2023

Amazing company

Brilliant company, their process is very easy to do and once all sorted it's kind of set and forget until you need a review, which again is a very simple process. Helped out massively when there was seemingly no options in site. Highly recommended if you're struggling and looking for help. Reviewed on: 7th July 2023

So helpful

I was treated so well, I wasn’t judged. Online was user friendly, the advice given was good and released so much anxiety from my life when it was all set up. I’ve been with them for over a year and had my review which again was easy to do. Anytime I have spoken to anyone there they have been so helpful and knowledgable, thank you Reviewed on: 7th July 2023

wonderful

Stepchange are the only reason I'm able to manage my debt securely. I'm so pleased I chose to seek help with them. Reviewed on: 7th July 2023

Excellent service

Brilliant and no judgements about getting into debt, fully explained all options and guided me through the process. Reviewed on: 7th July 2023

Outstanding kindness, understanding and support

I had felt helpless and ashamed of my situation. I contacted Step Change far later than I should have. Their kindness, understanding and support has made my life manageable. Reviewed on: 7th July 2023

Amazing service

Staff were so friendly and reassuring at a really difficult time. I can’t thank them enough for all the advice and support. Reviewed on: 7th July 2023

HELP FROM PEOPLE WHO CARE

I've been using Stepgchange since February now and they're incredibly Empathetic and easy to deal with. No one makes you feel stupid or silly. They help. Every time something has need to change or updating they're there on the phone talking you through what is needed or explaining a process/procedure. I would highly recommend people to use them when necessary. A massive shout out to all the staff especially those who's been dealing with my case directly. Reviewed on: 7th July 2023

Life above the black hole

The service I have received from this company has been exceptional, from feeling like I had no future in sight and sinking into a black hole. The support and help I received from this team have given me a new lease of life without the constant worry of making ends meet. Reviewed on: 7th July 2023

I didn't know where to turn them I found out about Step Change.

I found Step Change by accident. I had been receiving advice from a company with a very similar name. I became suspicious when they told me they would do a budget for me and on receiving it, there were some figures inflated to pad it out. I told that company I had changed my mind but they did pester me for a few days until I told them I was with Step Change and please stop calling me. It was such a different experience with Step change; every person I have spoken with was immediately respectful, reassuring and helpful. They presented me with suitable options of debt solutions unlike the previous company who led me down what would have been the worse path to take. I will be eternally grateful to Step Change. Reviewed on: 7th July 2023

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