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Suffolk Building Society, formerly Ipswich Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.68 (97 reviews)

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4.75

Based on 97 reviews, last reviewed 24th Feb 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Lynmede Mortgage - Stephen Lye From a personal customer service perspective Suffolk Building Society are excellent. I would like to personally thank Stephen Lye for his excellent cu... Read more Reviewed on: 24th February 2025

Latest lowest rating:

1

Beware false promises from this lender! We were pre-approved for a loan, which was a 35% loan to value purchase. With our large down payment and small loan we felt comfortable making an offe... Read more Reviewed on: 12th August 2024

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About this product

Buying a home is an exciting time in anyone’s life, but finding the right mortgage product can be daunting. We collect Suffolk Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Suffolk Building Society is an independent mutual building society, offering a range of mortgage products. Always be confident with the terms, conditions and interest rates of a product. Consult the lender or an independent advisor if you need help understanding your options.

If you’re considering a mortgage with Suffolk Building Society, check out the reviews on Smart Money People. Read genuine experiences to gain valuable insight into the lender. Find out which mortgage products customers have taken out and how satisfied they have been throughout the term. Learn more about Suffolk Building Society’s customer service and the benefits you can receive as a member. All of this and more can be found in our Suffolk Building Society mortgage reviews.

Did Suffolk Building Society help you purchase your dream home? Share your experience with others by writing an honest Suffolk Building Society mortgage review. Tell us about the application process: did the Society support you throughout it? Did you find the application easy to understand? Has the Society kept you up to date with any important mortgage news or changes? Would you recommend Suffolk Building Society to family and friends? Write a review today. Together, we can help people like you make better financial decisions.

Suffolk Building Society, formerly Ipswich Building Society Mortgages reviews (97)

Review of the Suffolk Building Society, formerly Ipswich Building Society, Mortgages:

Excellent advice on taking out an additional advance.

Very good advice on taking out an additional advance on our Suffolk Mortgage. The Advisor (EW) explained everything clearly and helped us come to a decision re how to proceed. He was much more knowledgeable than other bank or building society advisers I have dealt with before. Reviewed on: 3rd December 2024

Reply from Suffolk Building Society, formerly Ipswich Building Society That’s lovely to hear – Thank you! Everyone’s circumstances are different, so it’s great to know our advisors are giving you what you need. We look forward to hearing from you again soon! Response date: 4th December 2024

Efficient, friendly service.

Efficient, friendly service. Very happy. Reviewed on: 26th May 2024

Excellent Support and Customer Care Staff

We have had a mortgage with Suffolk (formerly Ipswich) for almost 2 years, and not really needed to contact them, but as the 2 year period was coming to an end our contact suddenly ramped up towards the product switch possibility. I can not stress enough how supportive, friendly, personable, and seemingly caring each individual we spoke to was towards us within the process. Excellent isn’t actually enough - to name a couple of staff, Joe called us to check on our selection of mortgage as he noticed we might have made a mistake, so talked me through where we had gone wrong… he also drew my attention to the fact that I could benefit from a month extra at a slightly lower interest rate if we make the switch immediate rather than at the end of the terms (something I wasnt aware we were allowed to do… a small saving, but still a saving). This then drove a closer deadline for our actions, which meant more calls from us to suffolk for questions. We never once felt that our questions were taken lightly, nor felt stupid in asking what we thought might be stupid questions. Joe, Maria and a couple of other staff whom I cant recall the names of sadly, all were incredibly helpful. From all our experiences so far, we strongly recommend Suffolk for ExPat mortgages. I feel like they are also good value for money, as alternative offers for this switch period were coming up with higher sign up fees etc… but our main review is their support. Thanks for being so supportive. Reviewed on: 15th May 2024

Maria Giusti very professional

Maria Giusti was a pleasure to detail and very professional service. Reviewed on: 5th April 2024

Friendly helpful staff.

Friendly helpful staff. I needed an expat mortgage and Suffolk offered a great product. Reviewed on: 18th March 2024

Our experience with Suffolk building society

We've been customers for five years and have always been kept well informed about products and services. Staff are pleasant, helpful and respond promptly to queries. Reviewed on: 19th February 2024

Wanted to remortgage our home in retirement to help...

Wanted to remortgage our home in retirement to help our son get on property ladder. Suffolk BS team could not have been more helpful and efficient Reviewed on: 3rd February 2024

I was watching a Martin Lewis program about Mortgages.

I was watching a Martin Lewis program about Mortgages. A Mortgage Advisor was on the show and gave advice that would change our lives in retirement completely. The Advisor recommended several specialist Building Societies on the show so the very next day I rang one of them. The Suffolk Building Society. They advised I seek a Mortgage Advisor because they could not do direct applications. They were so kind, understanding and professional. We were very lucky after going through all the processes, with the help of our personal advisor, to secure a Late in Life Mortgage that saved us from having to sell our home at the age of sixty seven and sixty nine due to high interest rates. All of our wishes at such a late time in life were fulfilled. Martin Lewis, our Mortgage Advisor and The Suffolk Building Society, thank you so much. It gets better. we are now part of a bigger family, with regular updates and events being sent to us by The Suffolk. Amazing!! Reviewed on: 2nd February 2024

Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you for sharing such a great story with us! The team is always so pleased to hear that they've helped to make a positive difference to members' lives. We would love to have a further chat with you about your experience, and possibly use it as a case study in some of our marketing materials. Please drop us a line on [email protected] if you're interested, for a no obligation chat. Thank you again! Response date: 23rd February 2024

Easy to deal with

Have been easy to deal with. Staff are knowledgeable and easy to contact. Annual statements are easy to understand. Went them as product was extremely competitive. Reviewed on: 2nd February 2024

Professional service and ease of mortgage application

I found the whole experience in applying for a mortgage very straightforward and was undertaken in a professional manner. The Society were the only financial institution which offered us a mortgage. Reviewed on: 2nd February 2024

I have an expat mortgage.

I have an expat mortgage. It was a complicated process, but the team was very supportive. Reviewed on: 2nd February 2024

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