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Suffolk Building Society, formerly Ipswich Building Society: Savings reviews

Name: Savings
Rating: 4.92 (1376 reviews)

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4.92

Based on 1,376 reviews, last reviewed 13th Jun 2025

22% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

95%

Latest highest rating:

5

Efficiently and smooth setting up of isa account. My initial phone enquiry was answered immediately and positively with an offer to send me their application pack for a fixed rate isa. On returning... Read more Reviewed on: 13th June 2025

Latest lowest rating:

1

Waste of time no interest at all!!!!! We went to open 2 accounts, I explained that my children already had bonds with another bank, he zoned in on that and said they don't do them for unde... Read more Reviewed on: 3rd April 2024

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About this product

Suffolk Building Society, formerly Ipswich Building Society Savings reviews (1376)

Review of the Suffolk Building Society, formerly Ipswich Building Society, Savings:

A very happy member

Great face to face customer service . Reviewed on: 28th August 2021

Sudbury Branch is well run by Lewis and his team.

Sudbury Branch is well run by Lewis and his team. Very friendly and always smiling. Taking care of Customer's needs. Rate are very good as well and has recommended branch on many occasion due wonderful service I received from them. Reviewed on: 30th May 2025

Reply from Suffolk Building Society, formerly Ipswich Building Society You’re too kind! It’s lovely to hear when things go so well. We hope to repeat the experience again soon! Response date: 2nd June 2025

Better than Hadleigh

Friendly and knowledgeable staff!. Reviewed on: 22nd May 2025

Friendly and Informative

The Halesworth branch is always friendly and informative Reviewed on: 22nd May 2025

Reply from Suffolk Building Society, formerly Ipswich Building Society Hello! Thank you so much for such lovely feedback. Hearing from happy customers genuinely gives us a little spring in our step. Response date: 23rd May 2025

In branch appointment to discuss savings.

In branch appointment to discuss savings. Kirsty took time to evaluate my needs and make suitable recommendations, overall I was delighted with the outcome! Reviewed on: 21st May 2025

Reply from Suffolk Building Society, formerly Ipswich Building Society Thanks so much for your review Robert. We'll pass your kind words on to Kirsty and the team. Response date: 22nd May 2025

Friendly, Helpful, Efficient

The advisor was very knowledgeable, helpful and friendly. It is very helpful to discuss issues face to face. Reviewed on: 10th May 2025

Professional, Friendly, Helpful

The young lady I dealt with was very professional, friendly and helpful. She was able to do exactly what I wanted. Reviewed on: 7th May 2025

Very friendly and supportive face to face service.

Very friendly and supportive, and a cuppa was provided. Quickly & efficiently dealt with our business. Great addition to the town as yet 2 more banks will be closing here soon. Reviewed on: 3rd May 2025

Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you for your brilliant review! It’s great being on the high street and being able to see our members face-to-face. Pop in again soon! Response date: 6th May 2025

Just the Job

Good interest rates helpful friendly service, Hot drink offered. Reviewed on: 2nd May 2025

my first visit to the Felixstowe branch.

i went into the new branch in Felixstowe(having previously used the Ipswich branch) I was made welcome & Rachel had time to deal with me,she was very polite & knew exactly how to open another account for me.many thanks. Reviewed on: 2nd May 2025

Reply from Suffolk Building Society, formerly Ipswich Building Society Hi. That’s very kind of you! We’ve shared your feedback with Rachel and it’s made their day! Response date: 6th May 2025

New Felixstowe branch set for great future

New Felixstowe branch is a good use of existing space that has been tastefully decorated to be welcoming and calm. Staff are highly personable and proficient. A pleasure to do business with. This new branch has been long wished for and will undoubtedly do the society proud in the times ahead. Reviewed on: 1st May 2025

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