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Suffolk Building Society, formerly Ipswich Building Society: Savings reviews

Name: Savings
Rating: 4.93 (1598 reviews)

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4.94

Based on 1,598 reviews, last reviewed 2nd Jan 2026

8% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

Rachael was very helpful and efficient in dealing wi... Rachael was very helpful and efficient in dealing with my matters. I could not of been more pleased. The branch is easy to get to and parking is avail... Read more Reviewed on: 2nd January 2026

Latest lowest rating:

1

Waste of time no interest at all!!!!! We went to open 2 accounts, I explained that my children already had bonds with another bank, he zoned in on that and said they don't do them for unde... Read more Reviewed on: 3rd April 2024

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About this product

Suffolk Building Society savings reviews can help you to find out more about life at Suffolk Building Society. How easy is it to contact Suffolk Building Society? And how friendly are they? Our Suffolk Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Suffolk Building Society, formerly Ipswich Building Society Savings reviews (1598)

Review of the Suffolk Building Society, formerly Ipswich Building Society, Savings:

Fantastic staff

The staff in the Woodbridge branch are all absolutely lovely. As a deaf person, I always feel nervous going into town by myself, because I am anxious that I will not hear people. Myself and my hearing dog, Pippin, had some errands to run, and had to deposit some money into my savings account, and every time we go in, the staff are so lovely and welcoming. They all greet me, ask what I am visiting for, and obviously come and say hello to Pippin (who loves the attention!). Pippin is a trained hearing dog, and was matched with me in April last year, but I constantly have to train him. We love to come into the building society in Woodbridge and practice our ‘sit’ and ‘wait’. The staff are always patient and happy for us to do this. Although, he has got into the habit of jumping up to look over the desk! (Sorry!) We will work on that when we next come in. Thank you for making me feel comfortable, especially during the pandemic mask period (impossible to lipread!). Thankfully the staff are more than happy to lower their masks, if they are wearing one. Reviewed on: 19th January 2022

Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you so much for lovely review - we are so happy to hear about your positive experiences with our fantastic Woodbridge staff. Response date: 21st January 2022

Jack was very patient in my appointment.

Jack was very patient in my appointment. Helped me understand the accounts and find one that was best for me. Very happy with the service Reviewed on: 19th December 2025

Opened a savings account.

Opened a savings account. a your colleague took me through the process of transferring money from an existing bank account Reviewed on: 19th December 2025

Very good indeed.

Very good indeed. Rachel was so kind and spoke clearly and slowly. We are elderly and I am rather deaf. That makes a big difference to us. Reviewed on: 19th December 2025

Very helpful when so many banks have left towns

Very helpful when so many banks have left towns Reviewed on: 19th December 2025

Good customer service, Gracie was very helpful.

Good customer service, Gracie was very helpful.. Reviewed on: 19th December 2025

Haverhill

Good rates, good customer service Reviewed on: 19th December 2025

Very helpful, informative and empathetic staff in th...

Very helpful, informative and empathetic staff in the Halesworth branch. Clearly used to dealing with people of the older age group - Thank you. Reviewed on: 18th December 2025

Excellent service from real people.

Excellent service from real people. The staff at Halesworth are efficient and delightful. Reviewed on: 18th December 2025

Great face to face communication.

Great face to face communication, a nice personal touch. Reviewed on: 18th December 2025

Tina was amazing, so kind, helpful and patient with me

Tina was amazing, so kind, helpful and patient with me Reviewed on: 18th December 2025

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