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Suffolk Building Society, formerly Ipswich Building Society: Savings reviews

Name: Savings
Rating: 4.93 (1598 reviews)

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4.94

Based on 1,598 reviews, last reviewed 2nd Jan 2026

8% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

Rachael was very helpful and efficient in dealing wi... Rachael was very helpful and efficient in dealing with my matters. I could not of been more pleased. The branch is easy to get to and parking is avail... Read more Reviewed on: 2nd January 2026

Latest lowest rating:

1

Waste of time no interest at all!!!!! We went to open 2 accounts, I explained that my children already had bonds with another bank, he zoned in on that and said they don't do them for unde... Read more Reviewed on: 3rd April 2024

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About this product

Suffolk Building Society savings reviews can help you to find out more about life at Suffolk Building Society. How easy is it to contact Suffolk Building Society? And how friendly are they? Our Suffolk Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Suffolk Building Society, formerly Ipswich Building Society Savings reviews (1598)

Review of the Suffolk Building Society, formerly Ipswich Building Society, Savings:

Outstanding Service

I have been with this society for many years and they have always provided an excellent service. Reviewed on: 3rd February 2024

Approachable, Honest, Understanding

Very helpful adviser. Good Rapport. Quick to understand. Separate needs. Reviewed on: 14th November 2025

Friendly, Helpful and informative.

Very happy with the service and Laura was very helpful and informative. Reviewed on: 14th November 2025

Very, very, Good

I've always had good service and cant think of any improvements. Reviewed on: 14th November 2025

Helpful, Kind, Friendly

Very kind and friendly, very helpful too. Reviewed on: 14th November 2025

Excellent service

We received some excellent service today by Rachel at the Felixstowe branch who went through our options explaining the assortment of accounts and operating them by online, post or in person. So refreshing to be able to talk face to face with some good old fashioned service. Reviewed on: 14th November 2025

Reply from Suffolk Building Society, formerly Ipswich Building Society Hi. That’s very kind of you! We’ve shared your feedback with Rachel and it’s made their day! Response date: 17th November 2025

Extremely kind and sympathetic

Andrea at Saxmundham branch was very sympathetic and understanding when my recently bereaved Mother’s cheque went astray and Barclays Bank were not interested. Thank you so much. Reviewed on: 12th November 2025

Reply from Suffolk Building Society, formerly Ipswich Building Society Hi. That’s very kind of you! We’ve shared your feedback with Andrea and it’s made their day! Response date: 13th November 2025

Friendly, Customer orientated

Personal, not busy in branch, so a relaxed experience. Patient staff and coffee is nice. Reviewed on: 10th November 2025

Friendly, face to face, Local

Friendly staff, open 6 days a week very helpful staff. Reviewed on: 7th November 2025

Knowledgeable, Accommodating, Polite

The staff are very knowledgeable, very helpful, very pleasant. Reviewed on: 5th November 2025

Informative, friendly and Professional

No complaints, very good service. Reviewed on: 4th November 2025

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