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Tembo Money: Mortgage Broker reviews

Name: Mortgage Broker
Rating: 4.98 (2020 reviews)

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4.98

Based on 2,020 reviews, last reviewed 9th Mar 2026

74200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

98%

2 star

Latest highest rating:

5

Super service After receiving notice from our landlord and deciding it was time to buy instead of look for another rental we were recommended Tembo by a family frie... Read more Reviewed on: 9th March 2026

Latest lowest rating:

1

Useless, bad service, past from pillar to post. Useless, bad service, past from pillar to post. I had to use another broker as they haven’t got there act together. I was a fairly simple case as well... Read more Reviewed on: 8th May 2025

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About this product

Tembo is an award-winning mortgage broker in the UK.

Tembo’s smart technology can check mortgage eligibility in seconds by searching over 100 lenders and affordability boosting schemes. You get a personalised recommendation plan and a dedicated advisor through the process.

Tembo mortgage broker reviews help you find out what it’s really like to be a customer. If you’ve used Tembo before, you can also leave a review and share your experience.

Awards

Best mortgage broker 2025

Awarded to the mortgage broker rated highest in customer reviews.

Tembo Money Mortgage Broker reviews (2020)

Review of the Tembo Money, Mortgage Broker:

Paul Herbert & Jess Eley are Superstars!

Paul Herbert & Jess Eley have been absolutely incredible! Cannot shut up about the amazing service they have provided. When I first started looking into a mortgage I had no idea. Jess and Paul explained everything and ensured I felt supported throughout the entire journey. They have been down to earth, they have answered every question no matter how silly, they have gone above and beyond what I ever expected of them. I would recommend to any first time buyer who has no idea where to start as they are supportive, informative and genuinely look out for their customers. I don’t have a single negative thing to say about Tembo, they have been incredible. Reviewed on: 31st March 2025

Amazing Mortgage Brokers

Amazing Mortgage Brokers - Bethany and Callum were super helpful and very responsive. Really appreciate the advice and support given! Thanks to you both!! Reviewed on: 20th February 2025

Excellent service!

My partner and I have had a fantastic service from Kurt and Callum from start to finish. Kurt has been very responsive in answering my queries and making me understand the process fully which was invaluable as a first time buyer. Callum has been great keeping us up to date with our mortgage application, providing us updates at each stage. I cannot recommend them enough! Smooth process start to finish! Reviewed on: 20th February 2025

Our experience using Tembo has been great.

Our experience using Tembo has been great. This is our first time using the company but not our first purchase. Process has been very simple throught. Easy communication. Reviewed on: 20th February 2025

Excellent experience

From the enquiry i had submitted online to completion was very impressive. Billy my advisor explained everything and what would happen . Jodie picked up as the next representative and again explained and kept me informed and Lauren for offering insurance products . Thankyou for all your help and you deserve to have the accolade due to your company Reviewed on: 20th February 2025

Very good experience had with both Lucy and Chelsea

Very good experience had with both Lucy and Chelsea Reviewed on: 20th February 2025

Amazing Experience

Tembo Money has been amazing—both times I had to apply for a mortgage! When my first flat fell through, they handled everything smoothly and were just as supportive the second time around. I was definitely more stressed and demanding the second time, but they were incredibly patient, reassuring, and always so quick to respond. Their expertise and dedication made the whole process so much easier. I couldn't recommend them more! Reviewed on: 20th February 2025

We can’t fault Tembo!

We really can't fault the amazing service and support we received from Tembo. Olivia (mortgage broker) is incredibly knowledgeable and worked tirelessly to find us a suitable product. Our first application was actually rejected but she had secured us an offer with a different lender within 2 weeks! Truly an incredible broker - we couldn't recommend her more! After Olivia submitted our mortgage application, Chelsea (case manager) liaised with the lender and sent us updates every 2/3 days to inform us of our application progress. Her communication is absolutely amazing and she was genuinely so happy for us when we received our offer. We had a few set backs during our home buying journey but Olivia and Chelsea made everything 100 x easier! We'll never stop raving about Tembo! Reviewed on: 20th February 2025

Tembo ; a service second to none!

Katie and I were greeted with professionslism from the start. I chose this company from the reviews and the company literally povided a service exactly what it said on the tin. Kate and I are an older couple and Georgie helped us navigate through the process with a sensible affordable outcome. She was at hand, via email or phonecall, to help us whenever needed, which took the stress out of a potentially stressful situation away and elevated our trust in her as our broker. Abbey then took over to confirm the mortgage with efficiency and helped us immediately with the valuation when we hit a bump in the road. We were then introduced to Wendy who explained protection with clarity with sensitivity. She was at hand to answer any questions we needed clarification with. Just a brilliant service from the start ; alleviated the worry which made our journey to purchasing our property manageable and purposeful. Without hesitation I would recommend this company to any buyer Approachable, have knowledgeable skilled expertise ,genuine ,affordable to suit personal needs and very , very personable ! Reviewed on: 20th February 2025

Friendly knowledgeable team always willing to help

Friendly knowledgeable team always willing to help Reviewed on: 20th February 2025

Brilliant customer service.

Brilliant customer service. Jack & chealse helped me alot. They were professional and really polite individuals. brilliant service. Reviewed on: 20th February 2025

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