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Tesco Bank: Travel Money reviews

Name: Travel Money
Rating: 2.76 (58 reviews)

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2.81

Based on 58 reviews, last reviewed 26th May 2025

No new 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

38%

2 star

53%

Latest highest rating:

5

Amanda 5 star service Got travel money, had 2 transactions to do, that was not a problem, after the cash was counted, I needed specific amounts of euros, this again was n... Read more Reviewed on: 6th May 2025

Latest lowest rating:

1

My experience was at the Baldock Tesco. My experience was at the Baldock Tesco. In store exchange rate is noticeably worse than advertised on line rate. Why? Simple profiteering, because the... Read more Reviewed on: 26th May 2025

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About this product

Before we go off on our holiday, there's always a last minute dash for some travel money! With more and more options available, it really does pay to do a bit of research to find the best travel money company. Smart Money People is the place for Tesco Bank travel money reviews. If you've used Tesco Bank travel money before, why not write YOUR own review? You can help other travellers looking for honest Tesco Bank travel money reviews.

Tesco Bank Travel Money reviews (58)

Review of the Tesco Bank, Travel Money:

Don't use !! Money wasn't ready when it said it would be!

Same story as a lot of reviews (I should have checked before) short story…currency wasn’t ready on time and refund takes upto 10 days, staff on customer service line had no sympathy. Longer story…ordered currency for click n collect the following day, which I thought was impressive service at the time, because the website DOES state it can take upto 3 days for currency to be ready for collection…so when it allowed me to select the following day for my collection I thought great ! And when the confirmation email also stated I could collect from my nominated store the following day after 3pm I thought wow perfect! I was at the Tesco store at 5pm and the lady on the Customer Service desk was soooo apologetic and said it happens all the time…the courier hasn’t made a delivery that day and that there were actually 5 other currency orders due in that day; sure enough 2mins later another lady arrived hoping to collect her currency. The Customer Service lady rang the TravelEx line and explained the situation, put me on the line, he had no sympathy and just reiterated to me that the website states it can take upto 3 days haha that’s all well and good but if the website allows you to select the following day AND the confirmation email states the same then what are customers meant to do? Just turn up each day for the next 3 days to see if it’s turned up yet?? I was travelling that evening so I asked him to cancel & refund my order so I could go and get the currency elsewhere (local Post Office was open late so I did it there), to be told it could take upto 10 days to be refunded! And that’s AFTER the currency has been received back at the TravelEx office which can be 3-4 days. Luckily I was only going away for a wknd so wasn’t changing THAT much money, but imagine if you were changing a lot for a 2wk holiday and then didn’t have any spare funds to get currenty from elsewhere whilst waiting for your refund! I said I’d like a Manager to call me back so I could make a complaint, and to my surprise the Manager Janette did! But of course, she can only work within the perameters that are set for her, which are of course set by some idiot management team higher than her who have decided to have a poor process in place which is completely unreliable and not user friendly, and as it shows in the reviews…don’t look to be changing any time soon! SO, I won’t be using them again and will be warning all my friends not to also. Reviewed on: 17th August 2022

Very friendly and efficient service

Very friendly and efficient service Reviewed on: 31st January 2025

Told could pick up money at 3pm. Joke !

Told could pick up money at 3pm. Arrived at 3pm, notice on booth - back at 3.20pm. Waited and waited, Tesco manager tried to find the staff member but nowhere to be seen. She finally arrived at 3.40. If pick up is 3pm there should be staff working at 3pm. Won’t order from Tesco again. Reviewed on: 29th November 2024

Closed Sundays, on-line shows open-beware!!

Looking online the local Travel Money bureau shows open on Sundays 10am to 4pm. I walked to my local Travel Money bureau to find it was closed- a waste of my time, effort and most frustrating! Reviewed on: 17th November 2024

They never answer their telephone.

They never answer their telephone. I had a query that would have literally taken seconds to answer. I went elsewhere. Reviewed on: 15th November 2024

Customer service terrible

Picked my day off for my travel money to be delivered and it was not not delivered on this day. The customer service is terrible. Will never use this company again Reviewed on: 8th November 2024

Yewsaugu

I have good experiences by working with people for more than 4years. Reviewed on: 30th October 2024

Terrific at Tesco.

Excellent experience, easy to order online, good communication throughout from ordering, processing and collection. Susan at the Brighouse store was very helpful, and had excellent customer service skills. Reviewed on: 17th October 2024

I have used Tesco bank for travel money for a number...

I have used Tesco bank for travel money for a number of yrs ,it’s also easy ,I collect at the store and the lady is always cheerful and helpful Reviewed on: 10th September 2024

I have ordered online the travel money.

I have ordered online the travel money. Great service. Received in time at Potters Bar Tesco. Served by Richard. Reviewed on: 16th August 2024

Awful experience online.

Awful experience online. Do not use Tesco Bank online for travel money. Took money held for 14 days without able to collect. Email received stating to attend to collect during this time and refused at kiosk. Terrible customer service, no communication between staff online and in store. No assistance and order cancelled with £10 charge. Still unsure of problem and if it wasn't for Tesco name would assume scam company. Avoid online. Reviewed on: 11th August 2024

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