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Tesco Bank: Travel Money reviews

Name: Travel Money
Rating: 2.83 (47 reviews)

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2.96

Based on 47 reviews, last reviewed 29th Nov 2024

67% decrease in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

38%

2 star

51%

Latest highest rating:

4

Yewsaugu I have good experiences by working with people for more than 4years. Reviewed on: 30th October 2024

Latest lowest rating:

1

Told could pick up money at 3pm. Joke ! Told could pick up money at 3pm. Arrived at 3pm, notice on booth - back at 3.20pm. Waited and waited, Tesco manager tried to find the staff member but... Read more Reviewed on: 29th November 2024

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About this product

Before we go off on our holiday, there's always a last minute dash for some travel money! With more and more options available, it really does pay to do a bit of research to find the best travel money company. Smart Money People is the place for Tesco Bank travel money reviews. If you've used Tesco Bank travel money before, why not write YOUR own review? You can help other travellers looking for honest Tesco Bank travel money reviews.

Tesco Bank Travel Money reviews (47)

Review of the Tesco Bank, Travel Money:

Customer service terrible

Picked my day off for my travel money to be delivered and it was not not delivered on this day. The customer service is terrible. Will never use this company again Reviewed on: 8th November 2024

Excellent service from my local Bishops Cleeve branch.

The travel money girl who served me today, 02-12-2023 was exceptionally helpful and very polite and efficient, hang on to her !!!!, i would definitely recommend, first class, from Chris. Reviewed on: 3rd December 2023

Helpful and friendly

Staff helpful and friendly and excellent feedback from their team Reviewed on: 9th October 2023

Collection Desk Closed

Advised to collect currency after 3pm, arrived just after 3pm to find lady had just gone on a 30 minute break. Couldn't wait and there was no guarantee they wouldn't be on a break the following day so had to cancel order. Now have to wait up to 10 working days to get my money back. Very poor service. Reviewed on: 5th October 2023

Holiday ruined

I live in a rural place. Bought and arranged currency collection for 5 days after purchase. Went to collect. Not there. No idea when it would be delivered. We were moving to the city that evening en route to flying out. Eventually they agreed to a refund so I could purchase elsewhere. I’m still waiting on this. I now need to pay a second time for currency. Really really disappointed in the customer service and the “couldn’t care less” attitude of the Tesco customer service desk employee and the people in the help centre. Get your money elsewhere and save yourself some grief. Reviewed on: 16th September 2023

Brilliant

Ordered Euro`s on line late Monday evening . Rate really good . Collected from local store from customer services 7 p.m 2 days later . Asked to check notes before collecting . Good assortmant of 20,10,5 Euro notes ,plus a couplwe of 50 Euro`s . Well done Tesco for brilliant service . Reviewed on: 17th August 2023

Absolute Rip Off

Before you deal with Tesco Holiday Money, Check their Buy Back Rates. Paid £250 foe Bulgarian Lev, their Buy Back offer was only £192. Not Good. Reviewed on: 11th July 2023

Keep away from ordering online

I ordered 1200 in euros and I got 800 in 100 euro notes which I struggled to use as no place would take them definitely not recommend to get your euros online. Then when I got back for tesco to buy them back I would lose £114 Reviewed on: 30th May 2023

BEST EUROS EXCHANGE RATE & A 5* SERVICE!!

Tesco had the best Euros exchange rate I could find online, the online ordering service was simple & the Euros were deliivered soon after, with a good range of notes. NO PROBS WHATSOVER - WHAT'S NOT TO LIKE?!!! Reviewed on: 13th May 2023

Avoid Tesco prepaid travel money card

Avoid the cashpassport card. What a shambles. Obtained it in the store, added Euros to it and told to login and register the card when I got home. However, I couldn't log in, it wouldn't remember any password either, so had to call their helpline. They couldn't assist me either despite several attempts so was stuck with an unworkable card online. Had no choice but to get to a Tesco, cash it in (of course, the buy back rate is a good 32 cent more than I obtained the Euros for) ended up £40 out of pocket but at least have the majority of my funds back unlike some of the reviewers on here. Moral of the story - don't bother with travel cards from Tesco. It's cheaper to use your own debit cards even with transaction fees. Or just get cash from some place with a better reputation. Reviewed on: 2nd May 2023

SCAM! THE WOMAN IN THE EXCHANGE CABIN STOLE OUR MONEY

SCAM! We wanted to exchange our Scottish Pounds for Euro, but the woman in the exchange cabin confiscated our money "for review" without calling the police! Also, she asked us about our plans and figured out we were foreigners. She thought that we weren't coming back to the UK. I guess she thought we could be fooled without consequences. That's why she didn't get our money back!!! It was in Newcastle (Tesco, North Shields NE29 7UJ), about a week ago. Reviewed on: 21st March 2023

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