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Family Building Society: Mortgages reviews

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4.91
Based on 613 reviews, last reviewed 20th Jan 2026
47% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
See only 3 star reviews
1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

extremely helpful and very pleasant,... The advisor was extremely helpful and very pleasant, I would definitely recommend Family Building Society Reviewed on: 20th January 2026
S W's avatar
S W

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025
david p's avatar
david p
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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (613)

Review of the Family Building Society, Mortgages:

Standards of service

5
I have been a mortgage customer for almost 2 years and wish to port my mortgage to a new property.The level of service provided by Linda Franklin was excellent and has enabled me to progress my application due to the rapid provision of all necessary documentation Reviewed on: 27th June 2022
David Morris's avatar
David Morris
Reply from Family Building Society Thank you for taking the time to leave us a review David. We are so pleased to hear that Linda was able to assist you. Response date: 29th June 2022
The Family Building Society Logo
Family Building Society

Donnika was fantastic

5
I had a queriery about a payment and was a little worried. I spoke with Donnika she walked me through it, spoke with her team and had everything sorted in 10 minutes. An incredibly polite, efficent and speedy team/service. Cant recommend more. Reviewed on: 30th July 2025
Mark's avatar
Mark

A kind, patient efficient young lady. Oustanding.

5
A kind, patient efficient young lady. Ace. Reviewed on: 29th July 2025
Peter J Metcalfe's avatar
Peter J Metcalfe

On line help was excellent and easy to folloe

5
Very helpful. Sorted my problem out very quickly Thank you Reviewed on: 29th July 2025
John Schultz's avatar
John Schultz

Great service

5
Phone was answered promptly. I received the advice I was seeking and Rosie was particularly helpful. Reviewed on: 28th July 2025
Philip Edwards's avatar
Philip Edwards

Great service

5
I called family to pay a fee, I spoke with Aimee who was efficient and helpful. Reviewed on: 24th July 2025
Daniel 's avatar
Daniel

A friendly professional service provider

5
Easy to contact and very professional service on line/telephone.Able to answer questions in very helpful way/manner Reviewed on: 24th July 2025
Alan T's avatar
Alan T

I received a courtesy call from Rian Brasier

5
I received a courtesy call from Rian Brasier to check I was aware of an impending mortgage renewal. I was but unfortunately had the two mortgage products we have with FBS mixed up so this was a fortuitous call that saved us from a potentially costly mistake. Many thanks! Reviewed on: 22nd July 2025
A Mortgage holder's avatar
A Mortgage holder

It was an absolute pleasure dealing with Luke Green...

5
It was an absolute pleasure dealing with Luke Green today in the new business department, he was very professional, polite, extremely patient and very kind. He is a credit to your business and I was very suprised to find someone of his caliber at the end of a phone line. I hope he is destined for great things in your organisation. The time spent waiting for my call to answered could be improved but I dont put that down to him ! Reviewed on: 21st July 2025
Tania's avatar
Tania

simple log in issues quickly resolved by a very poli...

5
simple log in issues quickly resolved by a very polite and ehlpful member of staff Reviewed on: 21st July 2025
kris p's avatar
kris p

Happy Customer

5
All my comments about the FBS will be very positive except for the often busy phone lines. Reviewed on: 18th July 2025
Philip L's avatar
Philip L

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