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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.89 (612 reviews)

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4.91

Based on 612 reviews, last reviewed 13th Jan 2026

46% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

FBS customer services agent was very helpful FBS customer services agent was very helpful when I enquired about renewing my current interest only mortgage loan which is due to expire in April. He... Read more Reviewed on: 13th January 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (612)

Review of the Family Building Society, Mortgages:

I rang to find out about how to apply for a mortgage.

I rang to find out about how to apply for a mortgage. The security process was politely and quickly gone through, and Kieran from the New Business Team was extremely helpful and informative. Reviewed on: 28th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025

Excellent

Your staff have an excellent customer care manner, they explain everything in clear and concise manner Reviewed on: 25th June 2025

Louise Taylor deserves a big fat bonus, and a pay rise.

I made an enquiry to see if I am eligible to be a customer, and I received a prompt response which asked for some details, followed quickly by a phone call to take it further. Louise Taylor was my contact and she was excellent. Very helpful, friendly, professional, a joy to be treated in such a pleasant way. Reviewed on: 24th June 2025

Got locked out of my account.

Got locked out of my account. New security can be intimidating. They rang me back and sorted it. I am deaf but Rita spoke clearly and communicated well. Reviewed on: 24th June 2025

Choosing a new new mortgage product

Telephone conversation with Kieran Smith to discuss and arrange new fixed interest rate upon imminent expiry of current discounted rate. Very helpful and arranged quickly. This follows discussions with David Hobbs and Luke Green last week, both also very helpful. Thank you. Reviewed on: 23rd June 2025

Mortgage query

We had a question about making an overpayment, Gill confirmed the process, amounts we could provide and was very reassuring and knowledgeable. Reviewed on: 23rd June 2025

Lisa Adams was a very courteous and helpful adviser...

Lisa Adams was a very courteous and helpful adviser who talked me through my repayment options Reviewed on: 20th June 2025

professional knowledgeable and pleasant

professional knowledgeable and pleasant Reviewed on: 20th June 2025

First class customer service.

First class customer service. I had 2 questions and received prompt email responses to both. One enquiry required a telephone call to confirm certain details and, having been promptly connected to the person I had been communicating by email, everything was resolved within minutes. Very impressed. Reviewed on: 19th June 2025

The refreshingly family-oriented building society

I have always found the staff at the Family Building society super helpful and friendly and actually talk to you like its your own family business. Its extremely refreshing to have this level of customer service in today's automated everything. Reviewed on: 19th June 2025

Why was the call necessary?

I telephoned FBS as they had failed to pass me some information they agreed to deliver when I last contacted them some 6 weeks previously. I was dealt with efficiently and the information was promised within a few days. Reviewed on: 18th June 2025

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