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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.89 (615 reviews)

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4.91

Based on 615 reviews, last reviewed 23rd Jan 2026

49% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Well Done Family Building Society Louise Taylor was really helpful discussing through a possible mortgage solution for my son his wife. She was thorough and really understanding. We ha... Read more Reviewed on: 23rd January 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (615)

Review of the Family Building Society, Mortgages:

Standards of service

I have been a mortgage customer for almost 2 years and wish to port my mortgage to a new property.The level of service provided by Linda Franklin was excellent and has enabled me to progress my application due to the rapid provision of all necessary documentation Reviewed on: 27th June 2022

Reply from Family Building Society Thank you for taking the time to leave us a review David. We are so pleased to hear that Linda was able to assist you. Response date: 29th June 2022

Spoke to amie very helpful patient and knowledg...

Spoke to amie very helpful patient and knowledgeable thank you. She helped with all my questions. Reviewed on: 3rd July 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 7th July 2025

Quick to answer the telephone.

Quick to answer the telephone. All questions answered promptly. Reviewed on: 30th June 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found us most helpful! Response date: 10th July 2025

Spoke to Louise she was very knowledgable and very h...

Spoke to Louise she was very knowledgable and very helpful excellent service Reviewed on: 30th June 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found Louise most helpful! Response date: 10th July 2025

Excellent

Your staff have an excellent customer care manner, they explain everything in clear and concise manner Reviewed on: 25th June 2025

Louise Taylor deserves a big fat bonus, and a pay rise.

I made an enquiry to see if I am eligible to be a customer, and I received a prompt response which asked for some details, followed quickly by a phone call to take it further. Louise Taylor was my contact and she was excellent. Very helpful, friendly, professional, a joy to be treated in such a pleasant way. Reviewed on: 24th June 2025

Got locked out of my account.

Got locked out of my account. New security can be intimidating. They rang me back and sorted it. I am deaf but Rita spoke clearly and communicated well. Reviewed on: 24th June 2025

Choosing a new new mortgage product

Telephone conversation with Kieran Smith to discuss and arrange new fixed interest rate upon imminent expiry of current discounted rate. Very helpful and arranged quickly. This follows discussions with David Hobbs and Luke Green last week, both also very helpful. Thank you. Reviewed on: 23rd June 2025

Mortgage query

We had a question about making an overpayment, Gill confirmed the process, amounts we could provide and was very reassuring and knowledgeable. Reviewed on: 23rd June 2025

Lisa Adams was a very courteous and helpful adviser...

Lisa Adams was a very courteous and helpful adviser who talked me through my repayment options Reviewed on: 20th June 2025

professional knowledgeable and pleasant

professional knowledgeable and pleasant Reviewed on: 20th June 2025

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