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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.89 (626 reviews)

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4.91

Based on 626 reviews, last reviewed 10th Feb 2026

39% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Patient, informative and friendly. Guy Williams was patient, informative and very helpful. He made us feel relaxed and respected in what can be an awkward and intimidating process. We w... Read more Reviewed on: 10th February 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (626)

Review of the Family Building Society, Mortgages:

Exellent customer service

Exellent customer service - I had some pretty dumb questions about my offset mortgage account, but your fantastic customer service representative, Gillian Collard, was patient, highly professional and explained everything perfectly. Absolutely faultless! Reviewed on: 30th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

I have had all my questions answered clearly and wit...

I have had all my questions answered clearly and with much expertise. Reviewed on: 3rd July 2025

Reply from Family Building Society Thank you for taking the time to leave a review. We are glad to hear you found us knowledgeable and helpful! Response date: 7th July 2025

Spoke to amie very helpful patient and knowledg...

Spoke to amie very helpful patient and knowledgeable thank you. She helped with all my questions. Reviewed on: 3rd July 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 7th July 2025

Quick to answer the telephone.

Quick to answer the telephone. All questions answered promptly. Reviewed on: 30th June 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found us most helpful! Response date: 10th July 2025

Spoke to Louise she was very knowledgable and very h...

Spoke to Louise she was very knowledgable and very helpful excellent service Reviewed on: 30th June 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found Louise most helpful! Response date: 10th July 2025

Excellent

Your staff have an excellent customer care manner, they explain everything in clear and concise manner Reviewed on: 25th June 2025

Louise Taylor deserves a big fat bonus, and a pay rise.

I made an enquiry to see if I am eligible to be a customer, and I received a prompt response which asked for some details, followed quickly by a phone call to take it further. Louise Taylor was my contact and she was excellent. Very helpful, friendly, professional, a joy to be treated in such a pleasant way. Reviewed on: 24th June 2025

Got locked out of my account.

Got locked out of my account. New security can be intimidating. They rang me back and sorted it. I am deaf but Rita spoke clearly and communicated well. Reviewed on: 24th June 2025

Choosing a new new mortgage product

Telephone conversation with Kieran Smith to discuss and arrange new fixed interest rate upon imminent expiry of current discounted rate. Very helpful and arranged quickly. This follows discussions with David Hobbs and Luke Green last week, both also very helpful. Thank you. Reviewed on: 23rd June 2025

Mortgage query

We had a question about making an overpayment, Gill confirmed the process, amounts we could provide and was very reassuring and knowledgeable. Reviewed on: 23rd June 2025

Lisa Adams was a very courteous and helpful adviser...

Lisa Adams was a very courteous and helpful adviser who talked me through my repayment options Reviewed on: 20th June 2025

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