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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.89 (615 reviews)

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4.91

Based on 615 reviews, last reviewed 23rd Jan 2026

49% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Well Done Family Building Society Louise Taylor was really helpful discussing through a possible mortgage solution for my son his wife. She was thorough and really understanding. We ha... Read more Reviewed on: 23rd January 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (615)

Review of the Family Building Society, Mortgages:

Standards of service

I have been a mortgage customer for almost 2 years and wish to port my mortgage to a new property.The level of service provided by Linda Franklin was excellent and has enabled me to progress my application due to the rapid provision of all necessary documentation Reviewed on: 27th June 2022

Reply from Family Building Society Thank you for taking the time to leave us a review David. We are so pleased to hear that Linda was able to assist you. Response date: 29th June 2022

First class customer service.

First class customer service. I had 2 questions and received prompt email responses to both. One enquiry required a telephone call to confirm certain details and, having been promptly connected to the person I had been communicating by email, everything was resolved within minutes. Very impressed. Reviewed on: 19th June 2025

The refreshingly family-oriented building society

I have always found the staff at the Family Building society super helpful and friendly and actually talk to you like its your own family business. Its extremely refreshing to have this level of customer service in today's automated everything. Reviewed on: 19th June 2025

Why was the call necessary?

I telephoned FBS as they had failed to pass me some information they agreed to deliver when I last contacted them some 6 weeks previously. I was dealt with efficiently and the information was promised within a few days. Reviewed on: 18th June 2025

Very Helpful

Very helpful, knowledgable and efficient. The representative (Julie) did exactly what she said she would do and timely. Reviewed on: 18th June 2025

Mix up over our monthly payments

A mix up over our monthly payments meant that 2 payments were taken out this month. Called Customer Services and they identified the issue and resolved it vweet quickly Reviewed on: 17th June 2025

Very friendly customer service, excellent telephone...

Very friendly customer service, excellent telephone manner Reviewed on: 16th June 2025

Spoke to an incredibly helpful lady who assisted me...

Spoke to an incredibly helpful lady who assisted me with altering my address, and gave reassurance about how and when I will remortgage. I felt anxious about calling as I only completed on Monday and have never had a mortgage. She was fab, and I didn’t feel nervous at all. Reviewed on: 13th June 2025

I have just spent around fifteen minutes on the phon...

I have just spent around fifteen minutes on the phone with Lisa. My enquiry was dealt with in such à efficient way. Lisa was so helpful and has a lovely personality. What a joy. Reviewed on: 12th June 2025

Telephone conversation with Louise Taylor was extrem...

Telephone conversation with Louise Taylor was extremely helpful. Reviewed on: 11th June 2025

I tried to get through on the 9th June.

I tried to get through on the 9th June. Automated service says I was number one in the queue. I hung on for 30 minutes each minute to be told I was first in the queue. It then offered me a call back service which I acceoted but did not get a call back. Today I phoned again and Louise Taylor answered the phome and thank goodness was extremely helpful and was able to help me. Reviewed on: 11th June 2025

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