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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.89 (626 reviews)

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4.91

Based on 626 reviews, last reviewed 10th Feb 2026

39% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Patient, informative and friendly. Guy Williams was patient, informative and very helpful. He made us feel relaxed and respected in what can be an awkward and intimidating process. We w... Read more Reviewed on: 10th February 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (626)

Review of the Family Building Society, Mortgages:

Exellent customer service

Exellent customer service - I had some pretty dumb questions about my offset mortgage account, but your fantastic customer service representative, Gillian Collard, was patient, highly professional and explained everything perfectly. Absolutely faultless! Reviewed on: 30th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

I tried to get through on the 9th June.

I tried to get through on the 9th June. Automated service says I was number one in the queue. I hung on for 30 minutes each minute to be told I was first in the queue. It then offered me a call back service which I acceoted but did not get a call back. Today I phoned again and Louise Taylor answered the phome and thank goodness was extremely helpful and was able to help me. Reviewed on: 11th June 2025

fixed Rate coming to an end.

we have had a mortgage with FBS for sometime. We recently contacted them as our fixed rate product was about to end. The lady we spoke to was very helpful and was well informed when answering our questions and was able to offer excellent advice based on our requirements. Reviewed on: 9th June 2025

Very good customer service, and really quick to work...

Very good customer service, and really quick to work with. No problems whatsoever and definitely recommended. Reviewed on: 9th June 2025

Gillian Collard was very very helpful thank you.

Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. We're glad to hear of the good service you received from Gillian. Response date: 10th June 2025

Great service

I spoke to Aimee Kennedy about renewing our mortgage product. She was really helpful Reviewed on: 5th June 2025

open clear and straightforward excellent communication

open clear and straightforward excellent communication Reviewed on: 3rd June 2025

Good service and a good range of products to suit

Good service and a good range of products to suit Reviewed on: 29th May 2025

Great customer service as well as competitive rates

I have my mortgage with Family because they had the best rate and it hasn't been any trouble. In a position now to make an overpayment and so called up to understand the process and was very happy with the service. Spoke to Lisa and Jill on separate calls and they were both excellent. Polite, professional and proactively helpful really tremendous friendly service both times. Great to get such excellent human service will recommend Family after this experience. Reviewed on: 29th May 2025

Aimee was brilliant.

Aimee was very helpful over the phone, able to answer all my questions and anything she's didn't know she was able to find out. All done very polietly and quickly. Very impressed. Great customer service.. Reviewed on: 28th May 2025

Great response once I got through!!

Great interaction with Luke on call. All queries answered in one call. Only downside was waiting 15 mins in call queue Reviewed on: 27th May 2025

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