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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.87 (412 reviews)

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4.91

Based on 412 reviews, last reviewed 8th Apr 2025

108% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Excellent service from start to finish From start to finish have had such good support and assistance. Very clear explanations. Wuick response and I was en ex pat with no luck till FBS and ... Read more Reviewed on: 8th April 2025

Latest lowest rating:

1

Dissapointed Here’s a reworded version of your feedback: **"The experience with Family was disappointing. There was a significant delay in reviewing the documen... Read more Reviewed on: 23rd January 2025

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About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is a huge step in your homeownership journey. We collect Family Building Society mortgage reviews to help you make an informed decision when choosing your lender.

Family Building Society is a trading name of National Counties Building Society, offering a range of mortgage products. Always be confident that you understand the terms, conditions and interest rates of a mortgage product. Consult the lender or an independent advisor if you’re unsure or have any questions.

If you’re considering a Family Building Society mortgage, read our reviews to learn more about the lender. Find out how satisfied borrowers have been with the service they’ve received from the Society. Learn about the application process and whether customers have found it easy to understand. All of this and more can be found in our Family Building Society mortgage reviews.

Have you got a mortgage with Family Building Society? What mortgage product do you have and have you been satisfied with it so far? How did you find the application process: did you feel supported throughout? What has your experience been like with the customer service team? Highlight any pros and cons you’ve found so far. Write an honest Family Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Family Building Society Mortgages reviews (412)

Review of the Family Building Society, Mortgages:

Mortgage variation at end of Fixed Rate Mortgage Repayments

Staff were very helpful. Product Options were very clearly stated with sufficient detail to enable the right product to be choosen. Minimum paperwork and a fast and efficient service. Reviewed on: 9th December 2018

Reply from Family Building Society Hi James, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. I’m so glad we could help you with your mortgage. Thanks, Vicky Response date: 15th February 2019

So far my broker has been dealing with them

So far my broker has been dealing with them but I just called to make payment of the application fee and the lady I spoke to was polite, cheerful and helpful. Reviewed on: 27th March 2025

Enjoyable review

One each occasion when dealing with the Society the ladies I dealt with on both occasions were very polite helpful informative and concise. Reviewed on: 27th March 2025

Fast efficient uncomplicated.

Fast efficient uncomplicated and friendly and its easy to talk with a person. Reviewed on: 27th March 2025

Very nice staff in the phone,ran through and sorted...

Very nice staff in the phone,ran through and sorted my enquiry quickly and efficiently Reviewed on: 26th March 2025

Lisa & Ali provided excellent customer service

Lisa & Ali provided excellent customer service Reviewed on: 26th March 2025

Dave Hobbs was very helpful in navigating our enquir...

Dave Hobbs was very helpful in navigating our enquiry for a mortgage and provided important information that would have been difficult to find elsewhere! Reviewed on: 18th March 2025

"Keiran" answered all my queries immediately and eff...

"Keiran" answered all my queries immediately and efficiently. Makes me glad I am with The Family Building Society. Reviewed on: 14th March 2025

Ryan was patient and very helpful and explained ever...

Ryan was patient and very helpful and explained everything we needed to know regarding portal of out mortgage. Reviewed on: 12th March 2025

Changing mortgage product.

Very clear and straight forward, response times were very good and changing product was remarkably stress free. Reviewed on: 11th March 2025

Brilliant company.

Brilliant company. Staff always lovely, not always the best rate but always the best service and I wouldn't go anywhere else. Reviewed on: 10th March 2025

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