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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.88 (599 reviews)

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4.91

Based on 599 reviews, last reviewed 17th Dec 2025

28% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Brilliant professional service. Brilliant professional service. I receive my mortgage statement yearly showing all transactions and data clearly and easy to understand. I would recom... Read more Reviewed on: 17th December 2025

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (599)

Review of the Family Building Society, Mortgages:

First class service

Professional, knowledgeable, efficient. First class! Thank you. Reviewed on: 16th May 2025

As per usual, the customer services were second to n...

As per usual, the customer services were second to none. Such a breath of fresh air. Having had mortgages for the best part of 40 years, this company is by far the easiest company to deal with. Thank you!! Reviewed on: 25th November 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you are happy with our service! Response date: 25th November 2025

I spoke to Guy.

I spoke to Guy. Very professional and explained things very clearly. Took his time as I didn’t fully understand and explained the options available. Was very nervous to discuss daunting remortgaging but Guy made the experience great. Great customer service Guy! Thanks. Reviewed on: 25th November 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Guy! Response date: 25th November 2025

good advice over the phone and suggestions as to the...

good advice over the phone and suggestions as to the products Reviewed on: 21st November 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 21st November 2025

Well informed mortgage advisers- explaining everythi...

Well informed mortgage advisers- explaining everything to my satisfaction & guiding me through the process- excellent service Reviewed on: 19th November 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with our in-house mortgage advisers! Response date: 20th November 2025

I have not dealt with The Family BS until recently a...

I have not dealt with The Family BS until recently and I had a case which was proving a bit unusual in that it was a Joint application sole proprietor. I initially spoke to Nathan Waller as the usual BDM was on leave, Nathan was excellent. When Sam Morrison came back off leave I went through the case again with him. Before we submitted the case there was lots of questions I had to round things off, I have to say that Sam was absolutely excellent. Nothing was too much trouble for him, he called me back on time, he answered all of my questions, no issues at all, I can't praise him enough and what a nice guy to deal with. I must say that FBS have got it so right, even on the odd occasion I had to ring the main office everyone was great. Well Done FBS. I'm looking forward to seeing now that the underwriters are going to make the final process as good. Reviewed on: 14th November 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Nathan and Sam! Response date: 17th November 2025

Lisa was very Helpful and answered all I need.

Lisa was very Helpful and answered all I need. Reviewed on: 10th November 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 10th November 2025

Moving to a new product after a fixed term deal.

Coming to the end of a fix with the Family, I asked about moving to a new product and had a great experience speaking with Guy Williams on the new business team. Really useful and very insightful, he explained in detail several options and allowed me to consider a few different ways of moving on. I couldn't thank him enough ! Reviewed on: 7th November 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Guy! Response date: 7th November 2025

Asked about redemption of mortgage and advisor could...

Asked about redemption of mortgage and advisor could not be more helpful Reviewed on: 6th November 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 7th November 2025

Real people, really helpful

Quickly and easily accessible, friendly and jargon-free people to talk to, able to answer all our questions and guide us through the minefields. Even the waiting music is good, and I was sorry we got put through too quickly (10 seconds) for me to enjoy it more. So impressed that my daughter is opening an ISA with you so that we are keeping everything in the family...building...society. Reviewed on: 6th November 2025

Reply from Family Building Society Thank you for taking the time to leave us this your review. We're glad to hear that yo're happy with our service. Response date: 7th November 2025

The Friendly BS - they live up to their name.

The Friendly BS have been helpful and understanding throughout the period of our mortgage. I was retired when we took out our interest only mortgage and I am 75 as I write this review as we are about to pay it off. If you are retired but still require a mortgage consider using the Friendly. They live up to their name. Reviewed on: 6th November 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you're happy with our service! Response date: 7th November 2025

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