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Family Building Society: Mortgages reviews

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4.91

Based on 612 reviews, last reviewed 13th Jan 2026

47% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

6%

1%

0%

1%

Latest highest rating:

5

FBS customer services agent was very helpful FBS customer services agent was very helpful when I enquired about renewing my current interest only mortgage loan which is due to expire in April. He... Read more Reviewed on: 13th January 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (612)

Review of the Family Building Society, Mortgages:

I rang to find out about how to apply for a mortgage.

5

I rang to find out about how to apply for a mortgage. The security process was politely and quickly gone through, and Kieran from the New Business Team was extremely helpful and informative. Reviewed on: 28th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025

Helpful and friendly advisers provided useful inform...

5

Helpful and friendly advisers provided useful information. Thank you. Reviewed on: 23rd April 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 1st May 2025

Extremely helpful and pleasant assistance on the phone.

5

Extremely helpful and pleasant assistance on the phone. Answered all my questions politely and fully. Reviewed on: 23rd April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

GREAT SERVICE FROM RYAN VERY CLEAR AND JUST WHAT I R...

5

GREAT SERVICE FROM RYAN VERY CLEAR AND JUST WHAT I REQUIRED Reviewed on: 23rd April 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 1st May 2025

Very helpful

5

Alice was extremely helpful in answering my questions, put my mind at rest Reviewed on: 22nd April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

Very helpful, seamless transaction, very good inform...

5

Very helpful, seamless transaction, very good information provided for decision. Reviewed on: 17th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

Criteria Check

5

We're a mortgage brokerage firm who specialise in securing BTL and Resi mortgages for UK expats living/working overseas. I needed some criteria information to add FBS to our sourcing system. Michelle was very helpful. Reviewed on: 15th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

Their values shine through

5

In all our dealings with the Family Building Society, their values shine through: fairness, transparency and customer service that goes above and beyond. Taking out a mortgage is a major life event and FBS made it a very good experience. Reviewed on: 15th April 2025

Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025

Outstanding Service from start to Completion

5

My BDM Amar Mashru was so helpful in helping me present the case. He was quick with responses and very knowledgeable with all aspects of criteria. Somy, well she was just so amazing and went beyond the call of duty with her communications and understanding of the case. I cant praise her enough. Also, a mention to Eric who was quick to overcome my challenges when I called in for help. Outstanding service from all involved and one super happy broker and client. Thank you Team FBS Reviewed on: 15th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

Excellent rage of savings products.

5

Excellent rage of savings products. Secure online message service very good. I have opened 3 accounts recently and it was easy to do so Account certificates arrived shortly afterwards. Delighted to have become a member a terrific building society. Reviewed on: 15th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

Great service as always from Family Building Society

5

Great service as always from Family Building Society Reviewed on: 9th April 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 11th April 2025

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