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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.89 (627 reviews)

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4.91

Based on 627 reviews, last reviewed 12th Feb 2026

38% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

on a call with Serena , on a call with Serena , she was knowledgable , helpful , friendly and prompt with her replies and emails . I got everything i needed from the call Reviewed on: 12th February 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (627)

Review of the Family Building Society, Mortgages:

Exellent customer service

Exellent customer service - I had some pretty dumb questions about my offset mortgage account, but your fantastic customer service representative, Gillian Collard, was patient, highly professional and explained everything perfectly. Absolutely faultless! Reviewed on: 30th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

Very helpful

The Family Building society has consistently helped our family find the best products for our needs. Customer service is friendly and informative and thoughtful. Reviewed on: 2nd April 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025

Usually quick to pick up the phone, staff are always...

Usually quick to pick up the phone, staff are always friendly and helpful Reviewed on: 31st March 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025

Extremally Helpful Response

when ever I call for any queries I get exceptionally helpful and polite response Reviewed on: 31st March 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025

Friendly and knowledgeable and easy to discuss mortg...

Friendly and knowledgeable and easy to discuss mortgage questions Reviewed on: 28th March 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025

So far my broker has been dealing with them

So far my broker has been dealing with them but I just called to make payment of the application fee and the lady I spoke to was polite, cheerful and helpful. Reviewed on: 27th March 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025

Enjoyable review

One each occasion when dealing with the Society the ladies I dealt with on both occasions were very polite helpful informative and concise. Reviewed on: 27th March 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025

Fast efficient uncomplicated.

Fast efficient uncomplicated and friendly and its easy to talk with a person. Reviewed on: 27th March 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025

Very nice staff in the phone,ran through and sorted...

Very nice staff in the phone,ran through and sorted my enquiry quickly and efficiently Reviewed on: 26th March 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 11th April 2025

Lisa & Ali provided excellent customer service

Lisa & Ali provided excellent customer service Reviewed on: 26th March 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service was excellent! Response date: 11th April 2025

Dave Hobbs was very helpful in navigating our enquir...

Dave Hobbs was very helpful in navigating our enquiry for a mortgage and provided important information that would have been difficult to find elsewhere! Reviewed on: 18th March 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025

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Family Building Society: Mortgages reviews

38% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Family Building Society Mortgages reviews (627)

Exellent customer service

Very helpful

Usually quick to pick up the phone, staff are always...

Extremally Helpful Response

Friendly and knowledgeable and easy to discuss mortg...

So far my broker has been dealing with them

Enjoyable review

Fast efficient uncomplicated.

Very nice staff in the phone,ran through and sorted...

Lisa & Ali provided excellent customer service

Dave Hobbs was very helpful in navigating our enquir...

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Savings

Join Smart Money People

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