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Family Building Society: Mortgages reviews

View other Family Building Society products
4.91
Based on 613 reviews, last reviewed 20th Jan 2026
48% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
See only 3 star reviews
1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

extremely helpful and very pleasant,... The advisor was extremely helpful and very pleasant, I would definitely recommend Family Building Society Reviewed on: 20th January 2026
S W's avatar
S W

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025
david p's avatar
david p
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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (613)

Review of the Family Building Society, Mortgages:

A very satisfied customer...and then some!

5
Taking out a mortgage at the grand old age of 69 years having been told by my mortgage advisor the likelihood of which “may not be easy”,I persisted.And there you were. My one product with The Family Building Society,hasn’t required much direct contact it has to be said.However,the few occasions it has been necessary,I have met with friendly,supportive,professional individuals for whom nothing was too much trouble. Likewise,having recently remortgaged,everything was explained and I was kept informed every step of the way. Thank you. Reviewed on: 3rd June 2021
Margaret Turner's avatar
Margaret Turner
Reply from Family Building Society Thanks for your positive review Margaret. It's great to know we were able to help you! Response date: 8th June 2021
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Family Building Society

Needed advice about changing or porting my mortgage.

5
Needed advice about changing or porting my mortgage. The customer service representa (Alice) patiently dealt with all of my 'what if' questions, was very helpful and fhad a lovely approach Reviewed on: 19th February 2025
Buttons's avatar
Buttons
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
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Family Building Society

Efficient communication about a complex subject.

5
Efficient communication about a complex subject. Felt very confidant the advisor was competent and well informed. Reviewed on: 19th February 2025
bill's avatar
bill
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
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Family Building Society

Very helpful staff and polite.

5
Very helpful staff and polite. I cannot praise them enough for helping me secure a mortgage. Reviewed on: 18th February 2025
Dennis Morgan's avatar
Dennis Morgan
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
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Family Building Society

Louise Taylor was very friendly and professional in...

5
Louise Taylor was very friendly and professional in her work i would highly recommend you company to others Reviewed on: 18th February 2025
Richard R's avatar
Richard R
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
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Family Building Society

Breath of Fresh Air

5
Generally very little waiting time to speak to customer services and all staff knowledgeable on the products. It's a breath of fresh air compared with the average experience. Reviewed on: 17th February 2025
ROGER B's avatar
ROGER B
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
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Family Building Society

Don't come much better than that!

5
No waiting, David was quick, knowledgeable, helpful and resolved my query with maximum courtesy and minimum fuss. Thank you. Reviewed on: 14th February 2025
John C's avatar
John C
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
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Family Building Society

very help full people and good service

5
very help full people and good service Reviewed on: 14th February 2025
Bob Seward's avatar
Bob Seward
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
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Family Building Society

We spoke with Rian Brasier today and he could not ha...

5
We spoke with Rian Brasier today and he could not have been more helpful. He gave us all the information we needed and was very very polite and understanding. Reviewed on: 12th February 2025
Dennis Morgan's avatar
Dennis Morgan
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your feedback! Response date: 1st April 2025
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Family Building Society

Informative and friendly.

5
Informative and friendly. Very happy with the experience. Reviewed on: 12th February 2025
Edward H's avatar
Edward H
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your feedback! Response date: 1st April 2025
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Family Building Society

Great customer service

5
Everything I call, there is a swift answer and excellent service...maters are always resolved. Reviewed on: 12th February 2025
Richard 's avatar
Richard
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your feedback! Response date: 1st April 2025
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Family Building Society

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