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Family Building Society: Mortgages reviews

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4.91
Based on 613 reviews, last reviewed 20th Jan 2026
47% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
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1%
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0%
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1%

Latest highest rating:

5

extremely helpful and very pleasant,... The advisor was extremely helpful and very pleasant, I would definitely recommend Family Building Society Reviewed on: 20th January 2026
S W's avatar
S W

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025
david p's avatar
david p
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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (613)

Review of the Family Building Society, Mortgages:

Excellent Briefing Rescues Client

5
With my mortgage product coming to its end in March, i selected another product in January but then failed to provide written confirmation. On phoning FBS today, I discovered my selection was no longer available. But, the FBS agent I spoke with (Serena) led me by the hand through options available, I made my selection, and the show was back on the road. She was enormously helpful and her briefing crystal clear. Well done and thank you. Major Nick Reviewed on: 5th March 2025
Nick Cann's avatar
Nick Cann
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025
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Family Building Society

We received exceptional support from Luke.

5
We received exceptional support from Luke. The process whilst thorough was easy and managed extremely well by the underwriters. Reviewed on: 5th December 2024
Christine B's avatar
Christine B
Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025
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Family Building Society

excellent service from new business representative,...

5
excellent service from new business representative, Louise Taylor. prompt and efficient. Reviewed on: 2nd December 2024
douglas g's avatar
douglas g
Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025
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Family Building Society

Exceptional

5
Not your standard case but Family were very pro active and helpful along the way. Easy to speak to and would contact the right people if any issues arose. Reviewed on: 2nd December 2024
Jon H 's avatar
Jon H
Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025
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Family Building Society

Its a personal service with Humans who listen!

5
Its a personal service with Humans who listen! Reviewed on: 29th November 2024
Lynn M's avatar
Lynn M
Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025
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Family Building Society

Good interaction with New Business staff

5
Very helpful, knowledgeable staff and friendly Reviewed on: 28th November 2024
David H's avatar
David H
Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025
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Family Building Society

the Society has been highly recommended by our mortg...

5
the Society has been highly recommended by our mortgage advisers with a very easy and straightforward experience, we are very pleased to be the Society members Reviewed on: 28th November 2024
Alina T's avatar
Alina T
Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025
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Family Building Society

Professional and efficient

5
Interlocutor (Louise) was professional, efficient and friendly Reviewed on: 21st November 2024
John M's avatar
John M
Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear you found Lisa was extremely helpful and friendly! Response date: 21st November 2024
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Family Building Society

Highly recommended

5
My call was answered within minutes. I was very pleased with the representative I spoke to, who had good product knowledge and was able to answer all my questions. Reviewed on: 16th November 2024
Les 's avatar
Les
Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 19th November 2024
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Family Building Society

Very helpful in branch staff.

5
When my wife passed away 2 years ago the counter staff spent almost one hour providing investment advice and then opening the new accounts. Reviewed on: 11th November 2024
Supported Widower's avatar
Supported Widower
Reply from Family Building Society Thank you very much for leaving us this review, it's great to hear your positive experience of our Branch. Response date: 15th November 2024
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Family Building Society

EXCELLENT CUSTOMER SERVICE

5
Enquired about my mortgage change due in Februaury and everything explained in a way I could understand. Reviewed on: 11th November 2024
BRENDA G's avatar
BRENDA G
Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 15th November 2024
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Family Building Society

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