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Family Building Society: Mortgages reviews

View other Family Building Society products
4.91
Based on 615 reviews, last reviewed 23rd Jan 2026
49% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
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1%
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0%
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Latest highest rating:

5

Well Done Family Building Society Louise Taylor was really helpful discussing through a possible mortgage solution for my son his wife. She was thorough and really understanding. We ha... Read more Reviewed on: 23rd January 2026
Sally Nethercott's avatar
Sally Nethercott

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025
david p's avatar
david p
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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (615)

Review of the Family Building Society, Mortgages:

A very satisfied customer...and then some!

5
Taking out a mortgage at the grand old age of 69 years having been told by my mortgage advisor the likelihood of which “may not be easy”,I persisted.And there you were. My one product with The Family Building Society,hasn’t required much direct contact it has to be said.However,the few occasions it has been necessary,I have met with friendly,supportive,professional individuals for whom nothing was too much trouble. Likewise,having recently remortgaged,everything was explained and I was kept informed every step of the way. Thank you. Reviewed on: 3rd June 2021
Margaret Turner's avatar
Margaret Turner
Reply from Family Building Society Thanks for your positive review Margaret. It's great to know we were able to help you! Response date: 8th June 2021
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Family Building Society

responsive

5
The sales person was very responsive in following up my enquiry Reviewed on: 18th December 2024
Vince B's avatar
Vince B
Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025
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Family Building Society

New mortgage application

5
Louise the New business representative was very helpful and supportive throughout my application. There wasn't the need to book a time slot to speak to her or her team, I could call at a time that was convenient for me. I would highly recommend FBS if you value a friendly, approachable and transparent mortgage provider. Reviewed on: 13th December 2024
Les 's avatar
Les
Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025
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Family Building Society

Excellent service everything explained so well

5
Excellent service everything explained so well Reviewed on: 9th December 2024
Jill J's avatar
Jill J
Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025
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Family Building Society

We received exceptional support from Luke.

5
We received exceptional support from Luke. The process whilst thorough was easy and managed extremely well by the underwriters. Reviewed on: 5th December 2024
Christine B's avatar
Christine B
Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025
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Family Building Society

excellent service from new business representative,...

5
excellent service from new business representative, Louise Taylor. prompt and efficient. Reviewed on: 2nd December 2024
douglas g's avatar
douglas g
Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025
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Family Building Society

Exceptional

5
Not your standard case but Family were very pro active and helpful along the way. Easy to speak to and would contact the right people if any issues arose. Reviewed on: 2nd December 2024
Jon H 's avatar
Jon H
Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025
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Family Building Society

Its a personal service with Humans who listen!

5
Its a personal service with Humans who listen! Reviewed on: 29th November 2024
Lynn M's avatar
Lynn M
Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025
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Family Building Society

Good interaction with New Business staff

5
Very helpful, knowledgeable staff and friendly Reviewed on: 28th November 2024
David H's avatar
David H
Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025
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Family Building Society

the Society has been highly recommended by our mortg...

5
the Society has been highly recommended by our mortgage advisers with a very easy and straightforward experience, we are very pleased to be the Society members Reviewed on: 28th November 2024
Alina T's avatar
Alina T
Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025
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Family Building Society

Professional and efficient

5
Interlocutor (Louise) was professional, efficient and friendly Reviewed on: 21st November 2024
John M's avatar
John M
Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear you found Lisa was extremely helpful and friendly! Response date: 21st November 2024
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Family Building Society

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