Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.89 (627 reviews)

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4.91

Based on 627 reviews, last reviewed 12th Feb 2026

37% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

on a call with Serena , on a call with Serena , she was knowledgable , helpful , friendly and prompt with her replies and emails . I got everything i needed from the call Reviewed on: 12th February 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (627)

Review of the Family Building Society, Mortgages:

Exellent customer service

Exellent customer service - I had some pretty dumb questions about my offset mortgage account, but your fantastic customer service representative, Gillian Collard, was patient, highly professional and explained everything perfectly. Absolutely faultless! Reviewed on: 30th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

Professional and efficient

Interlocutor (Louise) was professional, efficient and friendly Reviewed on: 21st November 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear you found Lisa was extremely helpful and friendly! Response date: 21st November 2024

Highly recommended

My call was answered within minutes. I was very pleased with the representative I spoke to, who had good product knowledge and was able to answer all my questions. Reviewed on: 16th November 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 19th November 2024

Very helpful in branch staff.

When my wife passed away 2 years ago the counter staff spent almost one hour providing investment advice and then opening the new accounts. Reviewed on: 11th November 2024

Reply from Family Building Society Thank you very much for leaving us this review, it's great to hear your positive experience of our Branch. Response date: 15th November 2024

EXCELLENT CUSTOMER SERVICE

Enquired about my mortgage change due in Februaury and everything explained in a way I could understand. Reviewed on: 11th November 2024