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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.89 (612 reviews)

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4.91

Based on 612 reviews, last reviewed 13th Jan 2026

43% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

FBS customer services agent was very helpful FBS customer services agent was very helpful when I enquired about renewing my current interest only mortgage loan which is due to expire in April. He... Read more Reviewed on: 13th January 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (612)

Review of the Family Building Society, Mortgages:

I rang to find out about how to apply for a mortgage.

I rang to find out about how to apply for a mortgage. The security process was politely and quickly gone through, and Kieran from the New Business Team was extremely helpful and informative. Reviewed on: 28th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025

Excellent Customer Service

Louise Taylor from FBS was extremely helpful Reviewed on: 28th November 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Louise! Response date: 2nd December 2025

Helpful Honest Answers

Help with my question and helped me make the most of my mortgage Reviewed on: 27th November 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 2nd December 2025

50 years between and still as helpful as ever.

They have always been helpful in identifying the needs -v- the opportunities. Oddly they are my "buffers". They gave me my first mortgage in 1975 and now my last in 2025! Reviewed on: 27th November 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience and continued support over the years! Response date: 2nd December 2025

As per usual, the customer services were second to n...

As per usual, the customer services were second to none. Such a breath of fresh air. Having had mortgages for the best part of 40 years, this company is by far the easiest company to deal with. Thank you!! Reviewed on: 25th November 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you are happy with our service! Response date: 25th November 2025

I spoke to Guy.

I spoke to Guy. Very professional and explained things very clearly. Took his time as I didn’t fully understand and explained the options available. Was very nervous to discuss daunting remortgaging but Guy made the experience great. Great customer service Guy! Thanks. Reviewed on: 25th November 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Guy! Response date: 25th November 2025

good advice over the phone and suggestions as to the...

good advice over the phone and suggestions as to the products Reviewed on: 21st November 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 21st November 2025

Well informed mortgage advisers- explaining everythi...

Well informed mortgage advisers- explaining everything to my satisfaction & guiding me through the process- excellent service Reviewed on: 19th November 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with our in-house mortgage advisers! Response date: 20th November 2025

I have not dealt with The Family BS until recently a...

I have not dealt with The Family BS until recently and I had a case which was proving a bit unusual in that it was a Joint application sole proprietor. I initially spoke to Nathan Waller as the usual BDM was on leave, Nathan was excellent. When Sam Morrison came back off leave I went through the case again with him. Before we submitted the case there was lots of questions I had to round things off, I have to say that Sam was absolutely excellent. Nothing was too much trouble for him, he called me back on time, he answered all of my questions, no issues at all, I can't praise him enough and what a nice guy to deal with. I must say that FBS have got it so right, even on the odd occasion I had to ring the main office everyone was great. Well Done FBS. I'm looking forward to seeing now that the underwriters are going to make the final process as good. Reviewed on: 14th November 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Nathan and Sam! Response date: 17th November 2025

Lisa was very Helpful and answered all I need.

Lisa was very Helpful and answered all I need. Reviewed on: 10th November 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 10th November 2025

Moving to a new product after a fixed term deal.

Coming to the end of a fix with the Family, I asked about moving to a new product and had a great experience speaking with Guy Williams on the new business team. Really useful and very insightful, he explained in detail several options and allowed me to consider a few different ways of moving on. I couldn't thank him enough ! Reviewed on: 7th November 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Guy! Response date: 7th November 2025

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