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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.89 (612 reviews)

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4.91

Based on 612 reviews, last reviewed 13th Jan 2026

49% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

FBS customer services agent was very helpful FBS customer services agent was very helpful when I enquired about renewing my current interest only mortgage loan which is due to expire in April. He... Read more Reviewed on: 13th January 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (612)

Review of the Family Building Society, Mortgages:

I rang to find out about how to apply for a mortgage.

I rang to find out about how to apply for a mortgage. The security process was politely and quickly gone through, and Kieran from the New Business Team was extremely helpful and informative. Reviewed on: 28th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025

Very friendly staff and easy explanations.

Very friendly staff and easy explanations. Reviewed on: 29th April 2024

Reply from Family Building Society Thank you for taking the time to leave us this review it's great to hear you found our staff friendly, and their explanations easy. Response date: 7th May 2024

Serena was very helpful, friendly and informative an...

Serena was very helpful, friendly and informative and very professional. She made it a pleasure to do business with. Reviewed on: 25th April 2024

Reply from Family Building Society Thank you for leaving us this review. We're pleased to hear that Serena was helpful and friendly, as well as informative and professional. We aim to achieve this with each customer interaction, so it's nice to hear when we hit that mark. Response date: 7th May 2024

Great service from Ed Dawson

Ed was very informative, very professional and a pleasure to work with. Reviewed on: 25th April 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found Ed to be informative and very professional. Response date: 7th May 2024

Advice requested, solution in place

I have received advice from both the New Business department regarding porting a mortgage, and a Mortgage Advisor regarding borrowing more. Both advisors have been exceptionally helpful, and have helped me make the right choice. Reviewed on: 24th April 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found our staff in both New Business and the Mortgage Advisers to be exceptionally helpful in making you decision. Response date: 7th May 2024

Very helpful and proactive approach from their BDMs

had a good chat with their BDM on quite a quirky case, got a call back to go over the details which was nice, Sometimes you just need a bit more personal approach to better understand the circumstances and what can be achieved, thank you Reviewed on: 19th April 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found one of our BDMs to be very helpful and proactive. Response date: 7th May 2024

Very Helpful, but surprised the amount of data you h...

Very Helpful, but surprised the amount of data you have to supply now to get a mortage. On the whole a good service. Reviewed on: 16th April 2024

Reply from Family Building Society Thank you for taking the time to leave us this review it's great to hear you found our service was very helpful. Response date: 7th May 2024

Friendly, efficient, professional

Friendly, efficient, professional Reviewed on: 15th April 2024

Reply from Family Building Society Thank you for taking the time to leave us this review it's great to hear you found our service was friendly, efficient, professional. Response date: 7th May 2024

Mortgage Redemption Figure

Louise Taylor was Phenomenal Person to talk with. She clearly explained every thing i wanted to know. Reviewed on: 10th April 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found Louise a good person to speak to, and that she clearly explained everything you needed to know. Response date: 7th May 2024

Swift and comprehensive reply to my query

Swift and comprehensive reply to my query Reviewed on: 10th April 2024

Reply from Family Building Society Thank you for taking the time to leave us this review it's great to hear you found our service to be swift and comprehensive. Response date: 7th May 2024

Very efficient and knowledgeable member of staff ans...

Very efficient and knowledgeable member of staff answered all my questions fully without rushing - provided me with best options to consider and was friendly and polite throughout - a credit to the company Reviewed on: 9th April 2024

Reply from Family Building Society Thank you for taking the time to leave us this review it's great to hear you found our service staff to be very efficient and knowledgeable, not to mention friendly and polite, This is very pleasing to hear, so thanks again. Response date: 7th May 2024

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