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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.88 (599 reviews)

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4.91

Based on 599 reviews, last reviewed 17th Dec 2025

36% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Brilliant professional service. Brilliant professional service. I receive my mortgage statement yearly showing all transactions and data clearly and easy to understand. I would recom... Read more Reviewed on: 17th December 2025

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (599)

Review of the Family Building Society, Mortgages:

Mortgage variation at end of Fixed Rate Mortgage Repayments

Staff were very helpful. Product Options were very clearly stated with sufficient detail to enable the right product to be choosen. Minimum paperwork and a fast and efficient service. Reviewed on: 9th December 2018

Reply from Family Building Society Hi James, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. I’m so glad we could help you with your mortgage. Thanks, Vicky Response date: 15th February 2019

Louise was very professional, answered all my querie...

Louise was very professional, answered all my queries and was also fun to talk to Reviewed on: 17th October 2025

Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Louise! Response date: 17th October 2025

Very cooperative staff.

Very cooperative staff. Today I spoke to Kasey. She was very very friendly and cooperative. She listen to me and helped me. I always advise my friends to have mortgage from family building society when they need. Family building society is the best I can recommend to others. Reviewed on: 15th October 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Kasey! Response date: 17th October 2025

Good To Do Business With

Good to do business with and met all expectations with flexible underwriting and prompt responses. Reviewed on: 15th October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025

First class service with a friendly and confident se...

First class service with a friendly and confident service Reviewed on: 13th October 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 23rd October 2025

Ellisa was very helpful & professional.

Ellisa was very helpful & professional. Reviewed on: 13th October 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Elissa! Response date: 23rd October 2025

Excellent customer service

Spoke to two staff members, Stephanie and Louise. They were both very informative and provided cleat answers to my questions. I felt treated as an individual, and not like a number. Would recommend Family Building Society Reviewed on: 10th October 2025

Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Stephanie and Louise! Response date: 23rd October 2025

Louise was very helpful and professional

Louise was very helpful and professional in my mortgage application Reviewed on: 9th October 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Louise! Response date: 23rd October 2025

10 OUT OF 10 FOR ELLISSIA.

i was very impressed with the service i had with ELLISSIA shewas very polite and extremily patience with me considering i am not very good on a computor full marks to her Reviewed on: 9th October 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Elissa! Response date: 23rd October 2025

Pleasant helpful girls on the phone.

Pleasant helpful girls on the phone. Reviewed on: 8th October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025

Staff are so helpful and patient

Staff are so helpful and patient Reviewed on: 3rd October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025

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Family Building Society: Mortgages reviews

36% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Family Building Society Mortgages reviews (599)

Mortgage variation at end of Fixed Rate Mortgage Repayments

Louise was very professional, answered all my querie...

Very cooperative staff.

Good To Do Business With

First class service with a friendly and confident se...

Ellisa was very helpful & professional.

Excellent customer service

Louise was very helpful and professional

10 OUT OF 10 FOR ELLISSIA.

Pleasant helpful girls on the phone.

Staff are so helpful and patient

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

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Join Smart Money People

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