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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.89 (608 reviews)

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4.91

Based on 608 reviews, last reviewed 10th Jan 2026

45% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

HI Lisa, thanks for your support. You were amazing 5* HI Lisa, thanks for your support. I was really struggling with it but you helped me. Reviewed on: 10th January 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (608)

Review of the Family Building Society, Mortgages:

Excellent Customer Service.

I needed assistance with an enquiry regarding my mortgage account, Catherine C provided this quickly and pleasantly. Reviewed on: 25th April 2025

Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025

Excellent professional service from Nathan.

Nathan was absolutely brilliant in taking my call and helping me to get the best results possible for my client. He is a credit to your company. Reviewed on: 1st November 2025

Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Nathan! Response date: 3rd November 2025

Excellent service.

Excellent service. Easy to deal with. Louise was very efficient Reviewed on: 31st October 2025

Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Louise! Response date: 3rd November 2025

I needed an Ex Pat Mortgage renewal.

I needed an Ex Pat Mortgage renewal. Spoke with Erick he was exceptional, talked me through the product and the process with precision. Alice was also great she was prompt to reply just as Erick was. They made the process so simple and from 3500 miles away that is exactly what I required. Reviewed on: 29th October 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Erick! Response date: 29th October 2025

EXCELLENT PRODUCT, GREAT PEOPLE!

I've recently contacted Family Building Society about possibilities for the long-term future (eg extending my mortgage term) and also help with temporary difficulties, and they couldn't have been more helpful. I've been made to feel very welcome each time I have called, and all three people I've spoken with recently - Arounima, Aisha and Erick - have displayed incredible empathy and patience while I waffled on and have given me as much help as I could possibly have wished for. When I was looking to take out a mortgage 2 years ago, Family offered easily the best product for an ex-pat. I recommend Family wholeheartedly. Reviewed on: 28th October 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Aisha, Arounima and Erick! Response date: 28th October 2025

Mortgage

Phoned for information regarding my mortgage Reviewed on: 24th October 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 28th October 2025

Logging Problems

My call was answered by Kasey who was very helpful and guided me through the process to get a new verification code in order to be able to log in. Reviewed on: 24th October 2025

Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Kasey! Response date: 28th October 2025

Great, friendly, professional service always

I spoke to Arounima R at great length asking in depth questions, FBS are lucky to have her, she was calm, professional and detailed. I miss the old school style service that FBS still have, highly recommend them. Reviewed on: 22nd October 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Arounima! Response date: 23rd October 2025

I found the agent to be efficient and patient.

I found the agent to be efficient and patient. He helped me through my questions Reviewed on: 20th October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Amy was both engaging and competent

Amy was both engaging and competent, and gave us all the answers we needed to decide our way ahead Reviewed on: 20th October 2025

Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Amy! Response date: 28th October 2025

Louise was very professional, answered all my querie...

Louise was very professional, answered all my queries and was also fun to talk to Reviewed on: 17th October 2025

Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Louise! Response date: 17th October 2025

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