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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.89 (615 reviews)

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4.91

Based on 615 reviews, last reviewed 23rd Jan 2026

49% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Well Done Family Building Society Louise Taylor was really helpful discussing through a possible mortgage solution for my son his wife. She was thorough and really understanding. We ha... Read more Reviewed on: 23rd January 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (615)

Review of the Family Building Society, Mortgages:

Excellent Briefing Rescues Client

With my mortgage product coming to its end in March, i selected another product in January but then failed to provide written confirmation. On phoning FBS today, I discovered my selection was no longer available. But, the FBS agent I spoke with (Serena) led me by the hand through options available, I made my selection, and the show was back on the road. She was enormously helpful and her briefing crystal clear. Well done and thank you. Major Nick Reviewed on: 5th March 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025

Got all the information I needed

Very helpful person in New Business, Louise, answered all our questions re our mortgage options after our fix ends. Great service. Reviewed on: 31st October 2023

Reply from Family Building Society Thank you for leaving us this review, we're pleased that you found us very helpful! Response date: 1st November 2023

Great clear understandable advice

Most informative and made what was a confusing situation very clear, allowing me to make good decisions about my mortgage , many thanks Louise Reviewed on: 31st October 2023

Reply from Family Building Society Thank you for leaving us this review, it's great to hear that you found us clear, understandable and informative! Response date: 1st November 2023

Family by name Family by nature.

Very professional service with the touch of personal care, it does get better never to much trouble to answer questions. Reviewed on: 24th October 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear that you found our service very professional! Response date: 31st October 2023

Thank you Mia

Thank you Ailish and Mia for your assistance during the last week. Everything sorted and ready to go. I would unhesitatingly recommend The Family Building Society for mortgages. Reviewed on: 23rd October 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased that you had a positive experience and would recommend us to others! Response date: 31st October 2023

Never had a complaint

Good customer service, clear guidance and quick response Reviewed on: 23rd October 2023

Reply from Family Building Society Thank you for leaving us this review, we're pleased you had a positive experience with us! Response date: 31st October 2023

Brilliant customer service

My discussion regarding a new mortgage, made with Mia, was a perfect experience. Reviewed on: 21st October 2023

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our customer service was brilliant! Response date: 31st October 2023

Very helpful

Sorted my queerie with no fuss & very efficiently. Reviewed on: 20th October 2023

Reply from Family Building Society Thank you for leaving us this review, we're pleased you found us very helpful! Response date: 31st October 2023

Super helpful

Mia was really helpful and resolved my issue straight away. Reviewed on: 19th October 2023

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found us really helpful! Response date: 31st October 2023

Refixing mortgage rate

Operator totally on the ball. Polite and friendly Reviewed on: 13th October 2023

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found us polite and friendly! Response date: 17th October 2023

A query about mortgage availability

I was seeking advice on mortgage possibilies and was dealt with by Luke Green who was extremely helpful and friendly Reviewed on: 12th October 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear that your query was resolved in a friendly and helpful manner! Response date: 17th October 2023

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