Write a review

Go to business site

Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.89 (602 reviews)

View other Family Building Society products

4.91

Based on 602 reviews, last reviewed 30th Dec 2025

49% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

I needed help getting online. I needed help getting online. I used the online help number. It was answered quickly. The colleague put me at ease and stayed with me until I was happ... Read more Reviewed on: 30th December 2025

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

Visit provider site Read all reviews See your review

About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (602)

Review of the Family Building Society, Mortgages:

Mortgage variation at end of Fixed Rate Mortgage Repayments

Staff were very helpful. Product Options were very clearly stated with sufficient detail to enable the right product to be choosen. Minimum paperwork and a fast and efficient service. Reviewed on: 9th December 2018

Reply from Family Building Society Hi James, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. I’m so glad we could help you with your mortgage. Thanks, Vicky Response date: 15th February 2019

10 OUT OF 10 FOR ELLISSIA.

i was very impressed with the service i had with ELLISSIA shewas very polite and extremily patience with me considering i am not very good on a computor full marks to her Reviewed on: 9th October 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Elissa! Response date: 23rd October 2025

Pleasant helpful girls on the phone.

Pleasant helpful girls on the phone. Reviewed on: 8th October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025

Staff are so helpful and patient

Staff are so helpful and patient Reviewed on: 3rd October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025

Agent had friendly telephone manner and was informat...

Agent had friendly telephone manner and was informative. Reviewed on: 3rd October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025

I spoke with Louise Taylor and she was very helpful...

I spoke with Louise Taylor and she was very helpful and talked me through all of my options for a mortgage renewal. Reviewed on: 2nd October 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Louise! Response date: 28th October 2025

Mortgage extension review

They have been very efficient and friendly during the process, letting me go at my own pace. Reviewed on: 1st October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 29th October 2025

Best customer care & service

Best customer care & service, we had terrible problems with computers and communication your staff (Domnika and Sandra) were the best ever! Reviewed on: 1st October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 29th October 2025

Lisa Adams was very helpful and understanding.

Lisa Adams was very helpful and understanding. Her knowledge was excellent, she took her time to make sure i understood everything about my mortgage switch. She clearly explained how i could pay in money to help reduce my new switched mortgage and when i pay in the allowed 10% per annum payment allowed Reviewed on: 26th September 2025

Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Lisa! Response date: 17th October 2025

Friendly and knoledgeable staff

Alison was very fiendly, helpful and knowledgeable in assisting me with a mortgage application Reviewed on: 26th September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025

Introductory Phone Call Bodes Well!

What a joy to speak to an interactive person, who although has to extract certain core info, it is not through a rigid box-ticking process. A promised call-back following a criteria check happened within minutes, with a courtesy call the following day. And love the on-hold music - Santander, eat your heart out! Reviewed on: 26th September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Fixed Rate Mortgage
from Bank of Ireland 3.47 from 7 reviews
Mortgages
from Perenna 5.00 from 2 reviews
Fixed Rate Mortgage
from HSBC 3.75 from 93 reviews

Want to see more from Family Building Society?

Insurance
from Family Building Society 5.00 from 2 reviews
Savings
from Family Building Society 4.56 from 1194 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Family Building Society: Mortgages reviews

49% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Family Building Society Mortgages reviews (602)

Mortgage variation at end of Fixed Rate Mortgage Repayments

10 OUT OF 10 FOR ELLISSIA.

Pleasant helpful girls on the phone.

Staff are so helpful and patient

Agent had friendly telephone manner and was informat...

I spoke with Louise Taylor and she was very helpful...

Mortgage extension review

Best customer care & service

Lisa Adams was very helpful and understanding.

Friendly and knoledgeable staff

Introductory Phone Call Bodes Well!

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Savings

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024