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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.89 (607 reviews)

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4.91

Based on 607 reviews, last reviewed 9th Jan 2026

46% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Very helpful friendly advisor very knowledgable Very helpful friendly advisor very knowledgable Reviewed on: 9th January 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (607)

Review of the Family Building Society, Mortgages:

Never had a complaint

Good customer service, clear guidance and quick response Reviewed on: 23rd October 2023

Reply from Family Building Society Thank you for leaving us this review, we're pleased you had a positive experience with us! Response date: 31st October 2023

Good To Do Business With

Good to do business with and met all expectations with flexible underwriting and prompt responses. Reviewed on: 15th October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025

First class service with a friendly and confident se...

First class service with a friendly and confident service Reviewed on: 13th October 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 23rd October 2025

Ellisa was very helpful & professional.

Ellisa was very helpful & professional. Reviewed on: 13th October 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Elissa! Response date: 23rd October 2025

Excellent customer service

Spoke to two staff members, Stephanie and Louise. They were both very informative and provided cleat answers to my questions. I felt treated as an individual, and not like a number. Would recommend Family Building Society Reviewed on: 10th October 2025

Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Stephanie and Louise! Response date: 23rd October 2025

Louise was very helpful and professional

Louise was very helpful and professional in my mortgage application Reviewed on: 9th October 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Louise! Response date: 23rd October 2025

10 OUT OF 10 FOR ELLISSIA.

i was very impressed with the service i had with ELLISSIA shewas very polite and extremily patience with me considering i am not very good on a computor full marks to her Reviewed on: 9th October 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Elissa! Response date: 23rd October 2025

Pleasant helpful girls on the phone.

Pleasant helpful girls on the phone. Reviewed on: 8th October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025

Staff are so helpful and patient

Staff are so helpful and patient Reviewed on: 3rd October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025

Agent had friendly telephone manner and was informat...

Agent had friendly telephone manner and was informative. Reviewed on: 3rd October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025

I spoke with Louise Taylor and she was very helpful...

I spoke with Louise Taylor and she was very helpful and talked me through all of my options for a mortgage renewal. Reviewed on: 2nd October 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Louise! Response date: 28th October 2025

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Family Building Society: Mortgages reviews

46% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Family Building Society Mortgages reviews (607)

Never had a complaint

Good To Do Business With

First class service with a friendly and confident se...

Ellisa was very helpful & professional.

Excellent customer service

Louise was very helpful and professional

10 OUT OF 10 FOR ELLISSIA.

Pleasant helpful girls on the phone.

Staff are so helpful and patient

Agent had friendly telephone manner and was informat...

I spoke with Louise Taylor and she was very helpful...

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Savings

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