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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.91 (635 reviews)

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4.91

Based on 635 reviews, last reviewed 25th Feb 2026

29% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Professional, friendly and knowledgeable. Professional, friendly and knowledgeable. First rate experience Reviewed on: 25th February 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (635)

Review of the Family Building Society, Mortgages:

Exellent customer service

Exellent customer service - I had some pretty dumb questions about my offset mortgage account, but your fantastic customer service representative, Gillian Collard, was patient, highly professional and explained everything perfectly. Absolutely faultless! Reviewed on: 30th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

Mortgage product assessment

We needed to discuss the options coming up as our current mortgage product is about to end and we need to decide what to do next. Extremely helpful person guided us through the options in a way that made perfect sense. Reviewed on: 23rd September 2021

Reply from Family Building Society Thanks for taking the time to leave a review. It's great to hear we were able to help! Response date: 4th October 2021

Recent Mortgage Application

We recently submitted a mortgage application and wanted to take the time to say thank you - the people we dealt with were incredible (Blaine, the UW and Michelle, the BDM). So quick to respond and willing to assist with any questions. They both made a slightly tricky application straight forward. Thank you so much, it really is appreciated by ourselves and our client. Reviewed on: 23rd September 2021

Reply from Family Building Society Thank you for taking the time to leave us a review Ian. We're really glad Blaine and Michelle were able to help with your client's application. Response date: 4th October 2021

Initial mortgage discussion

I spoke at length to Brenda Williams about porting our existing mortgage and some additional borrowing. She was very helpful and now I feel certain that we can proceed to the next stage in the near future. Reviewed on: 10th September 2021

Reply from Family Building Society Thank you for taking the time to leave us a review. It's great to know Brenda was able to assist you and we hope we can continue to help with porting your mortgage. Response date: 4th October 2021

Later Life Mortgage

Richard of the new business team couldn’t have been more helpful. He took me through the whole process clearly and in detail. As an existing customer he confirmed to me what a good company this is Reviewed on: 9th September 2021

Reply from Family Building Society Thanks for taking the time to leave us a review. It's really good to know you had such a great experience with us. Response date: 10th September 2021

Later Life Mortgage

Richard from the mortgage team couldn’t have been more helpful. He took me through the whole process very clearly and as an existing client he confirmed to me what an excellent organisation this is Reviewed on: 9th September 2021

Reply from Family Building Society Thank for taking the time to lave a review. We're really glad Richard was able to help you! Response date: 10th September 2021

Further mortgage enquiry 27.8.21

Spoke with Linda Franklin. Previously spoke with Tom and Aaroumina. All extremely helpful indeed. Linda yesterday was fantastic. Really caring and understanding. A perfect representative for the company. Reviewed on: 28th August 2021

Reply from Family Building Society Thank you for taking the time to leave us a review. We're really pleased Linda, Tom and Arounima were able to help you! Response date: 31st August 2021

Total professionalism and competence.

Dealing with FBS is a very satisfying experience. The company is a truly professional and customer oriented operation, which is so rare in today's world where there is so much promise and so little delivery. Reviewed on: 27th August 2021

Reply from Family Building Society Thank you for taking the time to leave us a review. It's great to hear you had such a great experience with us. Response date: 31st August 2021

A very customer friendly Building Society

I have had a mortgage with the building society several times over the years, and have always found the staff, products and service to be of a very high standard. In these difficult and busy times they have not let their standards drop. Reviewed on: 24th August 2021

Reply from Family Building Society Thank you for your review, we're glad we've been able to support you over the years. Response date: 25th August 2021

Easy, informative & efficient

My product renewal was clearly and courteously explained, and I now wait to see it effected once the agreed paperwork has been processed. Reviewed on: 19th August 2021

Reply from Family Building Society Thank you for taking the time to leave us a review. We're so glad you had a good experience with us! Response date: 23rd August 2021

Extra financial help for home improvement

I spoke to lady called Brenda she was very friendly and helpful, Reviewed on: 16th August 2021

Reply from Family Building Society Thank you for taking the time to leave us a review Vivien. We're so glad Brenda was able to help you. Response date: 17th August 2021

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Family Building Society: Mortgages reviews

29% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Family Building Society Mortgages reviews (635)

Exellent customer service

Mortgage product assessment

Recent Mortgage Application

Initial mortgage discussion

Later Life Mortgage

Later Life Mortgage

Further mortgage enquiry 27.8.21

Total professionalism and competence.

A very customer friendly Building Society

Easy, informative & efficient

Extra financial help for home improvement

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Savings

Join Smart Money People

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