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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.89 (615 reviews)

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4.91

Based on 615 reviews, last reviewed 23rd Jan 2026

49% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Well Done Family Building Society Louise Taylor was really helpful discussing through a possible mortgage solution for my son his wife. She was thorough and really understanding. We ha... Read more Reviewed on: 23rd January 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (615)

Review of the Family Building Society, Mortgages:

I rang to find out about how to apply for a mortgage.

I rang to find out about how to apply for a mortgage. The security process was politely and quickly gone through, and Kieran from the New Business Team was extremely helpful and informative. Reviewed on: 28th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025

Great customer service

This Building Society always picks up the phone extremely fast. The customer service has been amazing, Joanna always goes above and beyond. I would recommend to family and friends Reviewed on: 29th June 2021

Reply from Family Building Society Thank you for your recommendation Felicianna. It's great to know how happy you are with our customer service. Response date: 5th July 2021

Great service and really nice people

Always a very prompt response and great personal service Reviewed on: 27th June 2021

Reply from Family Building Society Thank you for your review! Response date: 28th June 2021

Family Building Society Review

All talk until it gets to underwriting where they find seem to be look for a reason not to lend Reviewed on: 25th June 2021

Human Underwriting

Family BS have always delivered where a sensible bespoke approach is required to tackle a non-high street proposal Reviewed on: 25th June 2021

Always so helpful and transparent

Having had mortgages for over 30 years with the full gambit of lenders, it's just bliss to work with such consistently straightforward, helpful, friendly people - and, particularly well priced, competitive products. Thank you! Reviewed on: 24th June 2021

Reply from Family Building Society Many thanks for your review. It's really good to know you found us to be so helpful and friendly. We're glad we could help! Response date: 28th June 2021

Very friendly and helpful service!

We have had our current mortgage for 3 years. The service we have been provided with has been second to none. Today I spoke to Brenda about a new product and was treated to a very friendly and helpful chat! Reviewed on: 23rd June 2021

Reply from Family Building Society Thank you for your review. It's great to know you're so happy with the service we provide! Response date: 23rd June 2021

Very positive

Extremely helpful woman who answered all my questions kindly. Reviewed on: 22nd June 2021

Reply from Family Building Society Thanks for your review - it's great to know we could help. Response date: 28th June 2021

Broker support

Really great support and understanding of requirements and easy to contact. Reviewed on: 21st June 2021

Reply from Family Building Society Thank you for taking the time to leave us a review. It's great to know we were able to help you. Response date: 21st June 2021

Intermediary support

Had some queries with regard to a submission. Brenda was staright onthe phone to talk me through it and ensure everything was sorted and equally as important in a very polite and professional way excellent Reviewed on: 18th June 2021

Reply from Family Building Society Thank you for taking the time to leave us a review. We're really pleased Brenda was able to help you! Response date: 21st June 2021

Fantastic Customer Care

I have been mortgage searching for a little while and after talking to Richard from Family Building Society I feel clear and confident about the information provided. He clearly explained all my options and made me feel at ease with regards to explaining any unfamiliar terms used. He went above and beyond to ensure that I understood all the provided information and was happy to answer any of my questions. I am so happy with the quality of care from this company and I will be recommending them to my friends and family. Reviewed on: 15th June 2021

Reply from Family Building Society Thank you very much for your recommendation. It's great to know Richard was able to help you and explain your options so thoroughly. Response date: 16th June 2021

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