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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.91 (635 reviews)

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4.91

Based on 635 reviews, last reviewed 25th Feb 2026

29% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Professional, friendly and knowledgeable. Professional, friendly and knowledgeable. First rate experience Reviewed on: 25th February 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (635)

Review of the Family Building Society, Mortgages:

Exellent customer service

Exellent customer service - I had some pretty dumb questions about my offset mortgage account, but your fantastic customer service representative, Gillian Collard, was patient, highly professional and explained everything perfectly. Absolutely faultless! Reviewed on: 30th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

Experience of personal service.

helpful, prompt and personal service. Reviewed on: 16th July 2021

Reply from Family Building Society Thank you for taking the time to leave us a review. We're glad we could help! Response date: 19th July 2021

Mortgage extension Review

Freddie polite, informative, helpful and prompt Reviewed on: 15th July 2021

Reply from Family Building Society Thank you for your review! Response date: 19th July 2021

Great Customer Service

Spoke with Richard this morning, haven't placed too much business with yourselves in the past, I wasn't familiar with the process. He walked me through the process step by step, he helped me to do a DIP on the phone, (which saved me time when compared to trying to key this manually) this is incredibly refreshing - You do not get this level of service from other lenders to actually find an induvial who tries to help rather than someone who just wants the call to end! Really appreciate your help today Rich. Reviewed on: 9th July 2021

Reply from Family Building Society Thank you for taking the time we leave us a review. It's great to know our personal approach really appeals to you and Richard was able to help with your DIP. Response date: 19th July 2021

Polite. Clear and helpful

I have always found theFBS very helpful. Everything I needed has been clearly explained with patience and politeness. Definitely recommend . Reviewed on: 8th July 2021

Reply from Family Building Society Many thanks for your recommendation Christine! Response date: 19th July 2021

New Mortgage Application

Charlie in the New Business team gave us reassuring advise on the suitable mortgage products available to us upon conclusion of our reduced rate mortgage term Reviewed on: 6th July 2021

Reply from Family Building Society Thank you for your review. We're glad Charlie was able to help you! Response date: 7th July 2021

Excellent customer service

My contact was very knowledgeable regarding the companies products and and the specifics of individual mortgages. This was most helpful in my choices and decision making.. Reviewed on: 6th July 2021

Reply from Family Building Society Thank you for taking the time to leave a review - we're really appreciate it and are glad we were able to help you. Response date: 7th July 2021

Nice people to deal with

Quick answering my call, no menu to negotiate, pleasant and knowledgable young lady helped me, answered my questions and we agreed a product that would suit me Reviewed on: 5th July 2021

Reply from Family Building Society Thanks for your review. We're really pleased we were able to help you. Response date: 6th July 2021

Putting the client first

Excellent customer service, helpful unbiased information and options given without any attempt to upsell. Richard Oddy is kind and thoughtful and goes out of his way to listen Reviewed on: 2nd July 2021

Reply from Family Building Society Thank you for your review. We're really pleased Richard was able to help you and provide such great customer service. Response date: 5th July 2021

Outstanding Service & Customer Care

With 22 years mortgage advice and thousands of clients I know of no other UK lender that goes the extra mile when you are up against a time constraint which needs process flexibility. The recent Stamp Duty deadline presented us with such a situation. With only 5 days remaining our client called to say that heir new Barratt home had completed 2 months ahead of time and could we arrange exchange and completion in 5 days. This was before the final lender valuation had been undertaken, the CML sign off booked and the issuance of the NHBC certificate, which normally takes 14 days. Then there was the small matter of the lender requiring 7 days to arrange release of funds. And all this had to happen during the busiest week of completions the industry has seen in years. If any further proof is required about how the Family Building Society works, let me tell you the funds arrived in our solicitor's bank account at midday on the last possible day and we were able to complete on time. The many thousands of pounds this amazing effort saved in Stamp Duty my clients is testament to how small specialist lenders have the ability to surprise and amaze. My client and my personal thanks must go to Karen Burke, Dawn Mclaughin and Andy Deeley who are total stars and real credits to their employer. Reviewed on: 2nd July 2021

Reply from Family Building Society Thanks for your fantastic review Greg! We're really glad our underwriters were able to pull out all of the stops to get your clients' mortgage through on time, and hope we can help you again in the future. Response date: 6th July 2021

Matthew & Linda

As a mortgage broker of 20 years plus it's refreshing to deal with a lender who's service standards are brilliant even in this busy time we all find ourselves in. Mt clients lost their inital property and were in danger of losing their second one if not for the effots today of Linda in sales support and Matthew your underwritter, first class service. Thanks Adrian Jay Broker Reviewed on: 30th June 2021

Reply from Family Building Society Thanks for your great review Adrian. Fantastic to know we were able to help your clients and we hope we can help you again in the future! Response date: 5th July 2021

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