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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.89 (616 reviews)

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4.91

Based on 616 reviews, last reviewed 27th Jan 2026

47% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

First Class Help The few times I have made contact the help has been excellent Reviewed on: 27th January 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (616)

Review of the Family Building Society, Mortgages:

Excellent customer service

Excellent customer service and great that you can actually speak to a person ! Reviewed on: 28th January 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Friendly accessible courteous

Most impressed with presentation of their information in correspondence. Always speak to a real person!, most helpful. Reviewed on: 1st June 2021

Reply from Family Building Society Thanks for your review. It's great to hear you found us very helpful. Response date: 8th June 2021

Exemplary service

Exemplary service as ever. Warm and friendly. Reviewed on: 26th May 2021

Reply from Family Building Society Thanks for your review! Response date: 8th June 2021

Very Happy House Owners

We had a particularly difficult set of circumstances but our case was handled efficiently and in such a caring manner by our advisor Peter Cook. At times I was despairing that we would ever get through it all but he kept us calm and on track and helped us negotiate all the challenges with patience and not a small amount of good humour. We will definitely use the Society again Reviewed on: 4th May 2021

Reply from Family Building Society Thanks for your lovely review - it's great to know Peter was able to help you throughout the process. Response date: 10th May 2021

Fantastic Company

We work with Family Building Society as we are a mortgage packager. They are a pleasure to work with and I would have no hesitation in recommending them. 5* service every time. Reviewed on: 29th April 2021

Reply from Family Building Society Thanks for your recommendation Mari! Response date: 10th May 2021

re-mortgage

I have been with the company for 10yrs and I contacted yourselves re a re-mortgage. A lot of paperwork sent back and too. We signed and sent all paperwork as requested but you emailed me to say that the pension provider form showing I would be entitled to part of my husband's pension should he pass away had not been sent. I did send the form but had to request another one from them. All the paperwork was sent beginning of December and I waited for a response but didn't hear from you. I ccontacted you in January to be told that you were waiting for signed paperwork from me. You sent a letter requesting 2 forms to be signed and returned. Problem was that you only sent 1 form which I returned. Consequently you sent another form which was returned. I was annoyed that you lost paperwork on 2 occasions which incurred a delay in finalising the remortgage. There was no apology - obviously blaming me. I did send an email to the person dealing with it but got a less than satisfactory reply. The call centre staff are very pleasant and helpful. Reviewed on: 29th January 2021

Reply from Family Building Society Dear Joan Thank you for your review and feedback. I’m sorry to hear about your experience with us, however one of our service team will be in touch with you. Should you require any assistance in the meantime, please call our Family Service Team on 03330 140146. Thank you Response date: 2nd February 2021

Avoid

Frustrating company to deal with, misuse of my data on two occasions absolutely incompetent. Complained about the issue and poor response and then a month later they repeat their same mistake. Asked for information multiple times that they already have. Delayed my house purchase. No one knows what they are doing. Baffling. Reviewed on: 30th December 2020

Reply from Family Building Society Dear Jess, Thanks for your review and feedback. I understand that someone from our Loans Underwriting team has now been in touch to help with the issue you experienced. If you need any further help, please call our Family Service Team on 03330 140146 or email [email protected] Response date: 5th January 2021

The Family Building Society is a Flexible Building Society who are willing to listen.

Thankfully The Family Building Society were able to help us. A few years ago. as a retired couple with a substantial pension for life, we found it very difficult to obtain a mortgage. At the time we were told by various companies that if we had a regular salary from an Employer we might be considered. A good pension and other strong investments were not recognised. Particular, due to the Covid virus people are struggling to pay their mortgages and in many unfortunate cases have been made redundant from the salaried jobs. We, having a secure pension for life, have continued to repay our mortgage on time. Reviewed on: 20th November 2020

Excellent mortgage provider for people age 70 plus.

I was refused a mortgage by two mortgage lenders because of my age, 70 years. My broker introduced me to FBS and i was given a mortgage with my husband jointly, and it was simple and trouble free to arrange and to continue with. Reviewed on: 19th November 2020

Re-mortgage in retirement

We wanted to release capital to help our son buy a property and did not want equity release. I was 64 and my wife 57. Our mortgage adviser found it hard to find a company to take us on but eventually secured us a 21 year mortgage on 40% of the value of our house at a reasonable rate of interest. Three years in things are working out very well. Reviewed on: 14th November 2020

Good service

Family Building Society has served our mortgage needs in a very efficient and friendly way. I would happily recommend them to friends and family in the hope they would be able to offer a competitive package as they are very easy to deal with. Reviewed on: 30th October 2020

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