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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.89 (618 reviews)

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4.91

Based on 618 reviews, last reviewed 28th Jan 2026

46% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

New business team was very helpful. New business team was very helpful. Reviewed on: 28th January 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (618)

Review of the Family Building Society, Mortgages:

Excellent Briefing Rescues Client

With my mortgage product coming to its end in March, i selected another product in January but then failed to provide written confirmation. On phoning FBS today, I discovered my selection was no longer available. But, the FBS agent I spoke with (Serena) led me by the hand through options available, I made my selection, and the show was back on the road. She was enormously helpful and her briefing crystal clear. Well done and thank you. Major Nick Reviewed on: 5th March 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025

Helpful

Always been helpful & able to explain in easy to understand terms hmmm options! Reviewed on: 26th July 2019

Simple and Seamless

Good products, simple terminology, good communication. Have just re-mortgaged due to their performance over the last three years. Reviewed on: 6th February 2019

Reply from Family Building Society Hi Janette, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. I’m so glad we could help you with your mortgage. Thanks, Vicky Response date: 15th February 2019

Really helpful team

Great to have access to a support team who are friendly and helpful. Reviewed on: 4th February 2019

Reply from Family Building Society Hi Claire, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. I’m so glad we could help you with your mortgage. Thanks, Vicky Response date: 15th February 2019

Flexible product. Communications not ideal

A great product for parents wanting to help their children to buy a place. My one gripe is with the communications. The statements are infrequent (annual by letter). I would like to be able to check the balance on line. Reviewed on: 3rd February 2019

Reply from Family Building Society Dear Miss Galton, Thank you for your feedback regarding your account. As you have an online account you are able to view your balance online as long as you have entered your verification code successfully. If you need any further help, please email [email protected] or call our Family Service Team on 03330 140144. Response date: 6th February 2019

Overall very good.

Took a bit long firstly about two weeks getting answers to questions then with docs not arriving and then after a week docs not yet sent, but good result in being able to switch mortgage and also pay down my mortgage. NCBS honoured original terms despite the delay out of time. We got there and staff were helpful so very happy about it all. Reviewed on: 31st January 2019

Reply from Family Building Society Hi again Mike, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. I’m so glad we could help you with your mortgage. Thanks, Vicky Response date: 15th February 2019

Provided what I needed

Following an intensive search the FBS was the only provider that provided a mortgage that met my needs. Subsequent transfer of the produce was straightforward. Reviewed on: 26th January 2019

Reply from Family Building Society Hi there, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. I’m so glad we could help you with your mortgage. Thanks, Vicky Response date: 15th February 2019

Good provider for older borrowers

Everything has gone smoothly with my original mortgage and recent remortgage. Reviewed on: 26th January 2019

Reply from Family Building Society Hi Murray, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. I’m so glad we could help you with your mortgage. Thanks, Vicky Response date: 15th February 2019

A contented customer

We are extremely impressed with this company, with whom we have a small mortgage. We expect financial competence from mortgage providers, but the Family Building Society is also friendly, helpful and trustworthy. The human face of financial services best describes this company. Reviewed on: 25th January 2019

Reply from Family Building Society Hi Peter, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. I’m so glad we could help you with your mortgage. Thanks, Vicky Response date: 15th February 2019

Care Kindness& Courtesy

We are treated as family.,even though our mortgage and savings are modest. Reviewed on: 25th January 2019

Reply from Family Building Society Hi William and Grace, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. I’m so glad we could help you with your mortgage and savings. Thanks, Vicky Response date: 15th February 2019

Care Kindness and Courtesy

We have a small mortgage and a small savings account. Whenever we contact the Family Building Society we are treated as "family". Reviewed on: 25th January 2019

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