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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.89 (607 reviews)

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4.91

Based on 607 reviews, last reviewed 9th Jan 2026

46% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Very helpful friendly advisor very knowledgable Very helpful friendly advisor very knowledgable Reviewed on: 9th January 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (607)

Review of the Family Building Society, Mortgages:

Aimee was brilliant.

Aimee was very helpful over the phone, able to answer all my questions and anything she's didn't know she was able to find out. All done very polietly and quickly. Very impressed. Great customer service.. Reviewed on: 28th May 2025

I was given good detailed and accurate information a...

I was given good detailed and accurate information and advice. Reviewed on: 22nd September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 28th October 2025

Mortgage success!!

On the phone I spoke with Alice Bennett and she sorted out my situation effectively and efficiently. As a result I am happily continuing with TFBS. Another 5 years fixed rate with my mortgage. Reviewed on: 22nd September 2025

Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Alice! Response date: 28th October 2025

Found my initial phone contact very helpful with ver...

Found my initial phone contact very helpful with very amiable advisor Reviewed on: 22nd September 2025

Guy Williams was fantastic !

Guy Williams was fantastic ! Talked me through options with clarity and helped me with laptop display. A credit to your organisation. Reviewed on: 18th September 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Guy! Response date: 23rd October 2025

Mortgage switch

Your agent was very helpful and sorted out our problem Reviewed on: 17th September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Great customer service

I have had the pleasure to deal with Serena regarding my account. She has provided great support and advice in a friendly, clear and professional manner. l feel that all my questions were answered by the end of the call. Reviewed on: 17th September 2025

Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Serena! Response date: 23rd October 2025

Exemplary Service

Customer service at Family Building Society was human, warm, informed. Thank you to Alice for her help. Reviewed on: 17th September 2025

Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Alice! Response date: 23rd October 2025

A quick response when contacting on the telephone an...

A quick response when contacting on the telephone and the lady was polite and helpful Reviewed on: 14th September 2025

Very helpful knowledgeable customer services team.

Very helpful knowledgeable customer services team. Reviewed on: 12th September 2025

Great service

My product was coming To an end so i called to discuss my options, spoke to Amiee who was very helpful and answered all of my questions Reviewed on: 11th September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 29th October 2025

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