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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.89 (610 reviews)

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4.91

Based on 610 reviews, last reviewed 12th Jan 2026

46% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

I needed help in re-establishing my sign-on details... I needed help in re-establishing my sign-on details with National Counties following a catastrophic loss of data on my laptop. This could only be done... Read more Reviewed on: 12th January 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (610)

Review of the Family Building Society, Mortgages:

Aimee was brilliant.

Aimee was very helpful over the phone, able to answer all my questions and anything she's didn't know she was able to find out. All done very polietly and quickly. Very impressed. Great customer service.. Reviewed on: 28th May 2025

A quick response when contacting on the telephone an...

A quick response when contacting on the telephone and the lady was polite and helpful Reviewed on: 14th September 2025

Very helpful knowledgeable customer services team.

Very helpful knowledgeable customer services team. Reviewed on: 12th September 2025

Great service

My product was coming To an end so i called to discuss my options, spoke to Amiee who was very helpful and answered all of my questions Reviewed on: 11th September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 29th October 2025

Good around satisfactory service

Good around satisfactory service Reviewed on: 10th September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 29th October 2025

I spoke with Dylan D’Cruz regarding my mortgage.

I spoke with Dylan D’Cruz regarding my mortgage. He was very helpful and explained everything I needed to know and ensured I understood. Reviewed on: 10th September 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with Dylan! Response date: 11th September 2025

Excellent customer service.

Very good customer service. Things explained clearly and very helpful, professional whilst remaining friendly. Help given with comparing products and clear advice on actions needed. I couldn’t fault the call handler, and any dealings I have had with them has been excellent. I would thoroughly recommend this Building Society. Reviewed on: 10th September 2025

Reply from Family Building Society Thank you for taking the time to leave us your review. We're so glad to hear you're happy with our service! Response date: 11th September 2025

Luke was excellent really friendly and informative

Luke was excellent really friendly and informative Reviewed on: 9th September 2025

Reply from Family Building Society Thank you very much for taking the time to leave us this review, it's great to hear of your positive experience with Luke! Response date: 11th September 2025

Locked Out Of My Account

I was locked out of my Mortgage account on Sunday 7th Sept. Contacted Family Building Society today Monday 8/09/25 and and the problem was sorted out by Lisa Adams who was very pleasant and cheerful to speak to she was very Patient with me when I using my mobile phone to get an access code. Thanks LISA Reviewed on: 8th September 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 23rd October 2025

Pure excellence.

Once again Family BS have shown themselves to be the best financial organisation that there is. Common sense used at all times. Reviewed on: 8th September 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 23rd October 2025

Mortgage query

Telephoned with a query about my mortgage. First time there was no answer from customer service after 8 minutes. Phoned again later in the day. Answered in 15 seconds by Lisa Adam, who was very helpful. Reviewed on: 7th September 2025

Reply from Family Building Society Thank you for taking the time to leave a review. We understand that our phone lines have been particularly busy, and we're doing everything we can to assist our customers as quickly as possible. We sincerely apologise for any inconvenience this may have caused. If there is anything further we can assist you with, please don’t hesitate to let us know. Kind regards Family Building Society Response date: 11th September 2025

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