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Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1218 reviews)

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4.55

Based on 1,218 reviews, last reviewed 27th Jan 2026

54% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Good products. Good products especially prize draw savings which still pay a fair rate of interest. Reviewed on: 27th January 2026

Latest lowest rating:

1

Poor Login Experience Logging into my account is a nightmare. Excessive and pretty poor security features Reviewed on: 20th January 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1218)

Review of the Family Building Society, Savings:

Windfall Bonds

I have used the Family Building Society for nearly twenty years now and have never been let down by them, that is why I have invested in Windfall bonds, has well has having a chance to win I know my investment is save with the Family. Reviewed on: 24th February 2020

Good products.

Good products especially prize draw savings which still pay a fair rate of interest. Reviewed on: 27th January 2026

Telephone advice

Arranged call back which was prompt. Pleasant lady sorted out login problem very quickly. Most impressed. Reviewed on: 27th January 2026

Excellent customer service

The phone was answered quickly and the adviser could not have been more helpful. She was clear and friendly. Reviewed on: 23rd January 2026

Customer helpline excellent

I needed to call customer service to reset my account. The person on the call was very helpful and guided me through all the steps, waiting for email codes to arrive and getting my account up and running. Reviewed on: 23rd January 2026

Innovative products to appeal to a selection of savers.

Innovative products to appeal to a selection of savers. Competitive rates with options including a prize draw on one account. Reviewed on: 22nd January 2026

Their interest rates are very good.

Their interest rates are very good. Money is accessible and safe Reviewed on: 22nd January 2026

Super-efficient help line

My call was dealt with efficiently. I was not even put on hold. Nicole checked the issue was resolved and confirmed there were no outstanding issues or queries. I could not expect any better resolution which is why I have scored Family BS's help line top marks.. Thank you! Reviewed on: 21st January 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Nicole! Response date: 22nd January 2026

Out of the country when my Bond matures.

I have a fixed term bond which will mature whilst I’m out of the country, so needed to know options available. Lisa Adams answered my call promptly and immediately understood my predicament. She was polite, professional, spoke clearly and obviously understood her subject matter - how refreshing. I decided on my best option which Lisa actioned immediately. Reviewed on: 20th January 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 21st January 2026

great customer service

Got a great savings rate and when I needed a statement the customer service was excellent and I received in a matter of minutes. Reviewed on: 20th January 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 20th January 2026

Poor Login Experience

Logging into my account is a nightmare. Excessive and pretty poor security features Reviewed on: 20th January 2026

Reply from Family Building Society Thank you for your feedback, I am sorry to hear you are dissatisfied with the new online service system. We would like to reassure you that as a Society we are committed to continuously reviewing our online platform. Our goal is to enhance usability, and accessibility for our members whilst keeping your money safe. Any changes made to our online system are made with careful consideration of customer feedback, ensuring that we continuously improving the overall user experience. If you have any queries or require assistance with gaining access to your online account, please contact our Service team on 03330 140 144 who will be happy to assist you. Response date: 21st January 2026

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