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Family Building Society: Savings reviews

Name: Savings
Rating: 4.45 (696 reviews)

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4.54

Based on 696 reviews, last reviewed 8th Apr 2025

67% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

74%

13%

Latest highest rating:

5

Happy branch to visit Epsom counter service is without doubt best I have ever had. Alixis Osborne is to be commended for her polite, knowledgeable & professional customer ... Read more Reviewed on: 8th April 2025

Latest lowest rating:

1

Read my review and don't take out a 5 year bond.. I had a 5 year bond with the society which expired mid october 24. As I was out of the country at the time, the society decided to reinvest my money ... Read more Reviewed on: 30th December 2024

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (696)

Review of the Family Building Society, Savings:

Great company

Had no problems since day one only been straight forward and nice people to deal with Reviewed on: 24th October 2021

Reply from Family Building Society Thank you for taking the time to leave us a review, Leslie! Response date: 26th October 2021

Happy branch to visit

Epsom counter service is without doubt best I have ever had. Alixis Osborne is to be commended for her polite, knowledgeable & professional customer service. We have been into Epsom branch twice now and have received a hello and cheerful welcome on both occasions. So very rare these days, long may it continue. Reviewed on: 8th April 2025

Allowing access to account

Excellent service in phone call with Lisa Adams Reviewed on: 8th April 2025

Excellent!

Questions answered by a very pleasant, friendly, efficient lady Reviewed on: 8th April 2025

Great Building Society,.

Friendly helpful staff who answered all my questions. Efficient service which is so rare these days, Reviewed on: 7th April 2025

Excellent service

Very pleasant and helpful advisor. Reviewed on: 7th April 2025

Very helpful customer service - made every effort to...

Very helpful customer service - made every effort to help. Very friendly Reviewed on: 3rd April 2025

Information to savers

Whilst on the whole I am pleased with the customer service and interest rates offered by the Society I feel there is one major improvement that could be offered to existing savers:- Why can't emails be sent out when there are changes to the Society's interest rates or new accounts introduced ? Reviewed on: 1st April 2025

Full marks to Family Building Society

I was very satisfied with the service that I received from the Customer Services Team when I wished to transfer my funds to an updated Fixed Savings Bond. My request was dealt with in a professional and proficient manner, both on the telephone and online. Thank you very much Family Building Society for your help. Reviewed on: 27th March 2025

Gods all round service

I was happy with my savings account and the service provided Reviewed on: 26th March 2025

Seeking reassurance

I phoned to reassure myself that I had correctly transferred money to my newly set up ISA account. Your colleague whose name I sadly did not catch was so very helpful and confirmed that the money is now in my ISA account. Reviewed on: 25th March 2025

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