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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1253 reviews)

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4.55

Based on 1,253 reviews, last reviewed 10th Mar 2026

15% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

I was dealt with today by Messiah who was very polit... I was dealt with today by Messiah who was very polite and helpful Reviewed on: 10th March 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1253)

Review of the Family Building Society, Savings:

Trustworthy and friendly

Just limited to on line/mail updated#s Reviewed on: 26th January 2019

Reply from Family Building Society Hi John, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Family Building Society Review

Don't be fooled by the friendly,cosy name" Family building society" they're just as unaccommodating and ruthless with interest rates as the "big boys". Avoid. Reviewed on: 16th March 2021

Good service

Easy to contact, not just internet accounts, give loyalty rates easy to understand and clearly presented info Reviewed on: 19th February 2021

Lovely company to deal with

I opened a Windfall Bond with this company - they offer a great product and were very helpful and friendly with all my questions prior to and during the application process. Reviewed on: 18th February 2021

The Friendly Family Building Socity

I've always found the staff very friendly and helpful. Thanks Reviewed on: 21st January 2021

New-look annual savings summary

I very much dislike this: it means twice as much paper for my records, and the part that gives the actual details doesn't even state the year to which they relate, meaning I'd have to write this in if I tore this off to reduce the strain on my box file. (OK, that's hardly arduous, but a bit more thought would have meant I didn't have to.) Reviewed on: 8th January 2021

Windfall Bond

Staff are helpful. Money is safe. In keeping with most savings accounts, little return on investment. Reviewed on: 29th December 2020

Members Questionnaire

Their annual questionnaire shows a good grasp of what matters to members. Reviewed on: 10th December 2020

Savings with a flutter !!

See above !hmmmmmmmmmm......"......"....! Reviewed on: 2nd December 2020

Pretty good

They’re pretty good products that are well communicated. The 10k minimum is a bit high and exclusive and sadly I’ve never won. The interest is a little low... like everywhere else and their website is a little outdated. But it’s tried and tested and it works. I also really like the way they personalise their letters to me. Reviewed on: 28th November 2020

Excellent service

My accounts are managed on line but my experience has been that when I need to contact them they have offered great support- knowledgable, reasonably quick to resolve an issue ; and they answer the phone promptly! Reviewed on: 25th November 2020

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