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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1253 reviews)

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4.55

Based on 1,253 reviews, last reviewed 10th Mar 2026

15% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

I was dealt with today by Messiah who was very polit... I was dealt with today by Messiah who was very polite and helpful Reviewed on: 10th March 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1253)

Review of the Family Building Society, Savings:

Issues setting up online Acc - But sorted-Thanks .

Had issues setting up an online Acc. But, staff were very helpful. Avoid phoning them towards 4:30pm (was 8th in the queue) as lines close at 4:30pm (the queue just hang up). But when you eventually get to speak to staff, they are exceptionally helpful and nothing was too much bother. More to the point, matters were sorted and I feel a happy customer. I have only been an account holder for a few days. Hopefully things will continue in a postive way. Reviewed on: 28th May 2025

Information lacking

Four days after applying on line for a savings account we received a letter providing a verification code. On entering the verification code we were advised online that the account had still not beeen activated. We phoned the society, and after a 15 minute wait, despite being told we were next in the queue, we were told we had to have a stamped copy of a passport and a stamped copy of a bank statement. These could not be sent electronically but had to be posted. I would ask why was the additional information required not sent with the original verification code. If we had not phoned we would not have known further information was required. Reviewed on: 28th September 2020

Windfall Bond

The windfall bond was simple and easy to open. Reviewed on: 28th September 2020

Very easy to deal with regarding savings

Opened a Windfall Bond - very straightforward and simple to navigate through the application. Prompt service as well on completion of process. If I can do it, anyone can! Reviewed on: 27th September 2020

Safe and friendly

The whole process of applying for a Windfall Bond was clear and well documents with speedy and excellent customer service follow-up. Thansk you Family B/S. Reviewed on: 24th September 2020

saving acount

very easy to open an acount also very good at comunication. Reviewed on: 24th September 2020

SAVINGS

Highly recommend - i found the staff informative and friendly. I would recommend them to my family & friends Reviewed on: 20th September 2020

Excellent customer service

Easy to contact by telephone. Efficient staff Reviewed on: 20th September 2020

Excellent Service

I made a telephone call enquiring about the Windfall Bonds, I spoke to a lovely gentleman who advised he would send me an application form as that was needed for purchasing numerous bonds, the form arrived the following day and I returned it and today I received my Bond Certificates, super efficient service. Reviewed on: 14th September 2020

Good admin.

Good admin. Low interest rates, but that's the same for everyone at present. Reviewed on: 14th September 2020

Not competitive saving rates

Rate on one year bond has fallen substantially. Reviewed on: 28th August 2020

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