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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1253 reviews)

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4.55

Based on 1,253 reviews, last reviewed 10th Mar 2026

15% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

I was dealt with today by Messiah who was very polit... I was dealt with today by Messiah who was very polite and helpful Reviewed on: 10th March 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1253)

Review of the Family Building Society, Savings:

Reasonably quick to answer phone, Lisa set me on the...

Reasonably quick to answer phone, Lisa set me on the path to finishing registration. Glad you have introduced 2 factor authentication. Reviewed on: 22nd May 2025

Friendly attitude.

Just to say that your adviser was very friendly on the phone, and we had a bit of banter to oil the hinges of what could have been a starchy business call. I am self-isolated, so it was appreciated. Reviewed on: 26th May 2020

children's savings account

Professional, courteous and friendly service Reviewed on: 15th May 2020

Very friendly Family members

I have been saving with Family Building Society for a few years and each time I have a need to contact them the responses are friendly, informative and swift. When I recently reinvested my maturing ISA and asked for confirmation of the opening of the new account I received a phone call where I was treated as an individual, with a chat about the callers friend with a similar address to mine. This was just the sort of informality I wanted rather than to be seen as just another customer. I live alone and during the Covid 19 lockdown it was lovely to get a friendly voice on the phone. Well done Family. Reviewed on: 11th May 2020

Efficient service by post

New savings account couldn’t be set up online but completed quickly and efficiently by post. I’ve already recommended Family Building Society to my sister for good service and rates. Reviewed on: 4th May 2020

Great rates and great service!

Thank you to the team there! I appreciate your kind help when I had queries and am pleased to be adding accounts at FBS Reviewed on: 2nd May 2020

ISA Application

Great to have loyalty products for existing customers with very competitive rates. Accounts are available to open in branch and via post not just online, a real bonus today! Really appreciated being able to ring and speak to a well informed member of staff who was keen to help. Thank you very much Reviewed on: 30th April 2020

Probably as good as you can get

Limited range of savings products but the interest rates seem to be very competitive. Easy access website and competent, friendly staff. Reviewed on: 30th April 2020

Good communications

Your communications are good, but might I suggest that for Joint accounts where both holders are at the same address only one letter is sent addressed to both parties. Reviewed on: 29th April 2020

They really look after their customers

Customer service is excellent and I am very pleased with my Online Saver account. Reviewed on: 29th April 2020

Family and friendly

Over the years have had savings and mortgages with many building societies, and most are impersonal and generally unhelpful. Family is so different, the recent Annul Savings Summary with its personalised front cover made me smile, and that is a first. Thank you Family. Reviewed on: 28th April 2020

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