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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1253 reviews)

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4.55

Based on 1,253 reviews, last reviewed 10th Mar 2026

15% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

I was dealt with today by Messiah who was very polit... I was dealt with today by Messiah who was very polite and helpful Reviewed on: 10th March 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1253)

Review of the Family Building Society, Savings:

Matured Bond

Encouraged to use online service. Used the service to give bond maturity instructions. Received an email confirming receipt. Maturity date came and went and nothing happened. Eventually spoke to a human who said that they hadn’t received instructions!! Assured me that it would be dealt with immediately. Nothing happened!! Sent two emails today and got an automated reply to say they were very busy!! Still awaiting return of my investment. I was initially going to re-invest but have lost all confidence in this institution - very unimpressed! Reviewed on: 6th June 2025

Reply from Family Building Society Thank you for your feedback and we’re very sorry for the inconvenience you’ve experienced following the recent maturity of your bond. We understand how frustrating this must have been and have shared your comments with the appropriate team. While we’re pleased to hear that you have now received your funds, this situation does not reflect the standard of service we aim to provide. We truly appreciate you bringing this to our attention. Kind regards, Family Building Society. Response date: 11th June 2025

applying

Tried twice online and Family did not receive either application. Reverted to good old paper and was successful. Phoned customer service which was very helpful. Reviewed on: 28th October 2019

Reply from Family Building Society Hello Eddie, thank you for your comments and I’m sorry we didn’t receive your initial applications. Your feedback is important and I have passed it to the relevant department so that we can review our service and introduce any improvements where we can. Kind regards, Vicky Response date: 30th October 2019

Excellent value savings product and good service

Opened the 9month savings product - thrilled to get it. Delighted I was able to change how the interest is paid - could have been easier if I could've changed it online but happy with 3 day turn around given how good the value is. Reviewed on: 25th October 2019

Reply from Family Building Society Hello NB, thank you for your comments. Your feedback is important and I have passed it to the relevant department so that we can review our service and introduce any improvements where we can. Kind regards, Vicky Response date: 30th October 2019

Straightforward easy savings

Uncomplicated set up. A 2 week window to transfer monies. If moving the money is as easy at the end of the bond term, it will have been perfect Reviewed on: 25th October 2019

Great rates, easy to set up

Most competitive rate in the market for a short term savings account. Brilliant customer service on the phone and easy to set up online Reviewed on: 24th October 2019

Very efficient online and over the phone.

I started trying to open an 'online' fixed term product with the Post Office but they wanted to do everything by post, charged fees for checking ID, would only accept a posted cheque etc. I gave up and found Family Building Society. I'm glad I did. I hope the next rate is just as competitive. Reviewed on: 24th October 2019

Excellent New Customer Experience

I have not had a product with Family Building Society previously but my experience with them from start to finish has been excellent. I did everything I needed to do to open a savings account online and was kept up to date with how my application was progressing and also received correspondence by mail. I also needed to contact the Family B/S by telephone and the two people I spoke to were extremely helpful, friendly and called me back when they said they would. I was so impressed that I have already recommended them to a family member who has also taken out a savings product with them and had the same great experience. Thank you a Family B/S. Reviewed on: 24th October 2019

Highly efficient

Learnt about FBS from Money Saving Expert. Turned about to be good advice. Good website and friendly and efficient telephone service. All good. It does help to have a product with attractive interest rates! Reviewed on: 24th October 2019

Account Opening

I opened a 9 month fixed term savings account. Account had very good rates. I needed to contact customer services a number of times as they needed proof of identity and address. Customer services were very polite and helpful. I did feel the Society was a victim of the success of the account as opening the account and id verification took longer than I would expect due to the high demand for the product; also answering the phone took longer. I do feel however, that this will now have improved. Reviewed on: 24th October 2019

Reply from Family Building Society Hi Mr Evans, thank you for taking the time to leave us a review. You're right, the 9 Month Fixed Rate Bond was very popular so we were particularly busy during that period. I'm sorry that you had to wait longer than usual. Kind regards, Vicky Response date: 25th October 2019

Ease of use

Set up of the account was straightforward. Appears to be easy to manage on-line, although only viewed the account so far. Reviewed on: 24th October 2019

So happy

I opened an account online, it was straightforward and opened immediately. I had a query so messaged staff online, got an answer to my query quickly and in a friendly helpful manner. I am delighted to do business with The Family Building Society, I feel like part of the family! Reviewed on: 24th October 2019

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