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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1253 reviews)

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4.55

Based on 1,253 reviews, last reviewed 10th Mar 2026

15% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

I was dealt with today by Messiah who was very polit... I was dealt with today by Messiah who was very polite and helpful Reviewed on: 10th March 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1253)

Review of the Family Building Society, Savings:

Matured Bond

Encouraged to use online service. Used the service to give bond maturity instructions. Received an email confirming receipt. Maturity date came and went and nothing happened. Eventually spoke to a human who said that they hadn’t received instructions!! Assured me that it would be dealt with immediately. Nothing happened!! Sent two emails today and got an automated reply to say they were very busy!! Still awaiting return of my investment. I was initially going to re-invest but have lost all confidence in this institution - very unimpressed! Reviewed on: 6th June 2025

Reply from Family Building Society Thank you for your feedback and we’re very sorry for the inconvenience you’ve experienced following the recent maturity of your bond. We understand how frustrating this must have been and have shared your comments with the appropriate team. While we’re pleased to hear that you have now received your funds, this situation does not reflect the standard of service we aim to provide. We truly appreciate you bringing this to our attention. Kind regards, Family Building Society. Response date: 11th June 2025

Happy Customer

I cannot suggest any ways in which you can improve, as I am totally satisfied with my experience. Reviewed on: 26th July 2019

Simple savings

So far no prizes...but early days...good to know there is interest being earned too... Reviewed on: 26th July 2019

Good Rates and Service

I found the Family Building Society on a price comparison site some months ago, so far delighted. Reviewed on: 26th July 2019

Efficient, helpful and friendly service

In all contact with this Building Society, I have found the staff with whom I have dealt friendly, efficient and actually trying to break helpful. Reviewed on: 26th July 2019

Helpful and friendly advice

I found them very helpful with any queries, and quick to respond Reviewed on: 26th July 2019

Something a little different

A great place to place the money that you want to grow. Reviewed on: 26th July 2019

Sounds good,feels good, hopefully it will do you good

The, odds of winning, are within the realms of possibilities..It’s fun dreaming if it’s me ,whose dream can I help to come. True Reviewed on: 26th July 2019

Good interest rates

Good interest rates and good savings products. Reviewed on: 26th July 2019

Very pleased.

I'm very pleased I came across your savings account with its competitive rate of interest and easy access online. Reviewed on: 26th July 2019

Good range of products

They appear to have good rates of interest on the products I've invested in. Also whilst there were low interest rates it was worth taking out some Windfall bonds on the off chance I won something - not yet though. Reviewed on: 26th July 2019

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