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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1253 reviews)

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4.55

Based on 1,253 reviews, last reviewed 10th Mar 2026

15% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

I was dealt with today by Messiah who was very polit... I was dealt with today by Messiah who was very polite and helpful Reviewed on: 10th March 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1253)

Review of the Family Building Society, Savings:

Matured Bond

Encouraged to use online service. Used the service to give bond maturity instructions. Received an email confirming receipt. Maturity date came and went and nothing happened. Eventually spoke to a human who said that they hadn’t received instructions!! Assured me that it would be dealt with immediately. Nothing happened!! Sent two emails today and got an automated reply to say they were very busy!! Still awaiting return of my investment. I was initially going to re-invest but have lost all confidence in this institution - very unimpressed! Reviewed on: 6th June 2025

Reply from Family Building Society Thank you for your feedback and we’re very sorry for the inconvenience you’ve experienced following the recent maturity of your bond. We understand how frustrating this must have been and have shared your comments with the appropriate team. While we’re pleased to hear that you have now received your funds, this situation does not reflect the standard of service we aim to provide. We truly appreciate you bringing this to our attention. Kind regards, Family Building Society. Response date: 11th June 2025

Safe and Stable

Although the interest is not very much, what I like about FBS is that my money is safe. Information on the site is well balanced and you are able to decide for yourself what products you want to put your money into. Also, the website is quite user friendly, plus there is always a chance you could win in the monthly draws! Reviewed on: 26th July 2019

Windfall bonds

Great customer service. UK based helpdesks very friendly and knowledgable staff great service Reviewed on: 26th July 2019

Savings review

Very friendly and efficient staff in branch Reviewed on: 26th July 2019

Great service!

Highly recommend Family Building Society, I love their Windfall Bonds!! Look forward each month to a win!! Reviewed on: 26th July 2019

Great rate and easy access savings

I was looking for a suitable savings account, that offered both a great rate, full FSCS cover, easy access and online management and the one from Family Building Society hit all the right notes. I'm so pleased with this account. Reviewed on: 26th July 2019

Part of the Family

I have opened a Family Bond account, it was simple and straightforward. They have kept me informed by email throughout. Reviewed on: 26th July 2019

Friendly, helpful and efficient. We also like the principle behind their idea of supporting families.

We have saved with Family Building Society for over two years now and have always found them to offer decent rates and a very good service. Reviewed on: 26th July 2019

Nice and simple to use

Chose Family BS due to the ease of the web site and good rates Up to now hassle free Reviewed on: 26th July 2019

Innovative product

Great to find a Building Society who creates original saving schemes. In these days of pathetic savings rates they have the 'Windfall Bond' which gives a chance of winning a prize! Reviewed on: 26th July 2019

Very friendly and helpful- went the extra mile with their support

They were extremely helpful when I was setting up a fixed term savings account and for some inexplicable reason I was having trouble confirming my id. Due to their assistance I was able to sort out the difficulty which had been plaguing me for ages. Thank you Family Building Society. Reviewed on: 26th July 2019

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