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Family Building Society: Savings reviews

View other Family Building Society products
4.55
Based on 1,255 reviews, last reviewed 12th Mar 2026
13% decrease in 5 star reviews
in the past 90 days
600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
77%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Excellent customer service I use Family Building Society for my savings as they have excellent customer service, you can ring and speak to a human! what's more the humans are po... Read more Reviewed on: 12th March 2026
Julia L's avatar
Julia L

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026
JD's avatar
JD
Visit provider site Read all reviews See your review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1255)

Review of the Family Building Society, Savings:

Helpful staff who took the time to listen explain an...

5
Helpful staff who took the time to listen explain and answer questions Reviewed on: 8th May 2025
Peter Worrall 's avatar
Peter Worrall

Innovative product

4
Great to find a Building Society who creates original saving schemes. In these days of pathetic savings rates they have the 'Windfall Bond' which gives a chance of winning a prize! Reviewed on: 26th July 2019
Don's avatar
Don

Very friendly and helpful- went the extra mile with their support

5
They were extremely helpful when I was setting up a fixed term savings account and for some inexplicable reason I was having trouble confirming my id. Due to their assistance I was able to sort out the difficulty which had been plaguing me for ages. Thank you Family Building Society. Reviewed on: 26th July 2019
carolyn hunter's avatar
carolyn hunter

On line savings

3
I'm not really keen on online accounts but to get anything near a decent % interest it's the way to go. In my experience the people I've dealt with at F.B.S. have been excellent and very helpful. Reviewed on: 26th July 2019
Mark 's avatar
Mark

Easy setup for savings

5
set up an easy access account with FBS - Easy to set up and manage, with a good rate - so in for the long term. Reviewed on: 26th July 2019
Jet Defloor's avatar
Jet Defloor

Fantastic customer service.

5
I took out what I thought was 4 windfall bonds but put all the money in one bond by mistake. The error was immediately rectified and they couldn't have been more helpful Reviewed on: 26th July 2019
Kirsteno007 's avatar
Kirsteno007

true to its name consistantly market best savings rates.pot-in here why look elsewhere

5
we are more than happy to save & sleep happily thanks for alerts Reviewed on: 26th July 2019
kasi's avatar
kasi

Good service

5
These people are thorough in their service...security is good, accessibility to help is prompt and efficient. Very happy with them. Reviewed on: 26th July 2019
Birgitta 's avatar
Birgitta

Savings review

4
Good communication with regard to savings and future changes. Good access to branch staff. Very friendly Reviewed on: 19th July 2019
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
Your online access is really very difficult. I am still not able to access my online account. E.g. promised a verification code but none was sent. Reviewed on: 19th July 2019
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
Friendly, well informed, helpful staff. Convenient location. Good interest rates. Variety of products. Reviewed on: 19th July 2019
Epsom branch customer's avatar
Epsom branch customer

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