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Family Building Society: Savings reviews

Name: Savings
Rating: 4.48 (871 reviews)

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4.56

Based on 871 reviews, last reviewed 24th Jun 2025

295% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

74%

13%

Latest highest rating:

5

Handling of the issue. The issue was handled promptly and efficiently and in a very courteous manner by the bank's representative, Lisa Adams Reviewed on: 24th June 2025

Latest lowest rating:

1

Convoluted re-0registering to new online portal. Convoluted re-0registering to new online portal. Confusing, tedious and not easy or quick. Reviewed on: 17th June 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (871)

Review of the Family Building Society, Savings:

Good interest while it lasts, and good customer service

I've been with Family BS for a few years. They are one of several banks/building societies who regularly offer competitive interest rates. Sadly, as with all banks, you have to keep an eye for interest rates later being lowered. Particularly disappointing that the windfall bond has recently become a lot less attractive. Customer service is good - It's refreshing to get through reasonably quickly by phone and for me it's a big help to get a customer services agent with a British accent as I really struggle with accents. However the customer service line would ideally be open for longer as sometimes you need help outside of office hours. Reviewed on: 17th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

Excellent products and excellent service from staff

Excellent products and excellent service from staff Reviewed on: 14th May 2025

Liked only having to wait a short time to speak to a...

Liked only having to wait a short time to speak to an agent Reviewed on: 14th May 2025

Lock out Issue Resolved

Lisa Adams rang me back Promptly and sorted out my Locked out account quickly after security checks Reviewed on: 14th May 2025

As usual, excellent service.

As usual, excellent service. Highly recommended. Reviewed on: 14th May 2025

Helpful contact.

Very happy with the person who answered my questions in a most acceptable manner. Reviewed on: 13th May 2025

Didn’t take too long to answer the phone, I like the...

Didn’t take too long to answer the phone, I like the fact that you can take instructions over the phone, simple. And answered all of my questions .. thank you Reviewed on: 13th May 2025

Excellent service

Excellent service on the phone, I spoke with Aimee who was friendly and very helpful Reviewed on: 13th May 2025

SteveB Feedback - Got answered very promptly by a ni...

SteveB Feedback - Got answered very promptly by a nice and helpful member of the team Reviewed on: 13th May 2025

Just what I needed, thank you

The customer service agent was so friendly and patient and was willing to wait as long as it took for me to do what I needed! We succeeded with her help and everything is now sorted again. Reviewed on: 13th May 2025

Donnika provided Exemplary telephone service on firs...

Donnika provided Exemplary telephone service on first day of your new customer Verification system rapidly building rapport and manoeuvring the technicalities of the system while simultaneously advising on a savings matter. Outstanding! Reviewed on: 13th May 2025

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