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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1253 reviews)

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4.55

Based on 1,253 reviews, last reviewed 10th Mar 2026

15% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

I was dealt with today by Messiah who was very polit... I was dealt with today by Messiah who was very polite and helpful Reviewed on: 10th March 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1253)

Review of the Family Building Society, Savings:

Quick response.

No call queue. Vandelle Shango answered my questions efficiently. Reviewed on: 14th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Savings review

We like the fact that it is a local Building Society. Good interest rates on savings accounts. Friendly staff. Reviewed on: 19th July 2019

Savings review

I would like interest rates to be higher. Reviewed on: 19th July 2019

Savings review

Go back to cap for third parties Reviewed on: 12th July 2019

Savings review

Easily accessible. Pleasant atmosphere. Reviewed on: 8th July 2019

Gold Crown Service

Very professional an efficient organisation to deal with. The Family Building Society have also demonstrated great customer service. They answer the phone quickly, their staff are respectful, polite, professional, a pleasure to deal with. I wish more organisations could deliver like FBS. Reviewed on: 4th May 2019

Reply from Family Building Society Hi Kerry, thank you for taking the time to leave us a review and to give us such lovely feedback. We really appreciate it. Thanks, Vicky Response date: 7th May 2019

Windfall Bonds - A Wasted Opportunity

I have just received the annual statement for our £120,000 'invested' in 'Windfall Bonds'. We made exactly £ 136.42. When we kept just £ 100k in Premium Bonds we received this sum most months in prizes! Yes, statistically the Windfall Bonds are more likely to pay out; practically, however, they are the poorer performer. Reviewed on: 3rd May 2019

Reply from Family Building Society Hi Richard, thanks for your review and feedback. I am sorry you are disappointed with the interest you’ve received from your Windfall Bonds. There are 2 elements to the Windfall Bond, an interest rate linked to the Bank of England Rate and the chance of winning in our monthly prize draw. The number of Windfall Bonds qualifying for entry to the draw varies from month to month, as some bonds are withdrawn and others purchased. In order to keep the chance of winning a prize constant and known in advance, 10,000 unique tickets are entered into each monthly draw. Each qualifying bond is allocated one of these tickets. In each monthly draw thirteen winning tickets are drawn at random by an independent third party appointed by the Society. A prize is paid for every qualifying bond allocated to a winning ticket. No prize is paid for any of the thirteen tickets drawn that are not allocated to a qualifying bond. I would stress that the draw is designed in such a way that each bond has the same chance of winning a prize each month irrespective of the actual number of bonds qualifying for a ticket that month. For more information about how the Windfall Bond works please visit https://familybuildingsociety.co.uk/Savings/Accounts/WB_how-it-works.aspx We do have other savings accounts, some which pay a higher rate of interest. Please see our website https://familybuildingsociety.co.uk/Savings/Savings-home.aspx Response date: 3rd May 2019

Impressed with service

Had a bit of a problem using their online service, so phoned. Response received immediately with exactly the help I required. Reviewed on: 15th February 2019

Reply from Family Building Society Hi there, thank you for taking the time to leave us a review and give us your feedback. We really appreciate it. Thanks, Vicky Response date: 26th February 2019

Family Building Society ISA

I think Family Building Society are really good with their interest rates so that is why I have stuck with them for so long. I always get informed about any changes which is also great. Reviewed on: 4th February 2019

Reply from Family Building Society Hi Jessica, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Excellent service

Excellent customer service. Always extremely helpful. If anything requires clarification customer services always phone to ensure that we receive the correct information. Reviewed on: 3rd February 2019

Reply from Family Building Society Hi Amanda, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Brilliant so far

So far we haven’t had any problems. The girls on the telephone have been brilliant and everything has gone through smoothly Reviewed on: 1st February 2019

Reply from Family Building Society Hi Jenny, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

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Family Building Society: Savings reviews

15% decrease in 5 star reviews

600% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Family Building Society Savings reviews (1253)

Quick response.

Savings review

Savings review

Savings review

Savings review

Gold Crown Service

Windfall Bonds - A Wasted Opportunity

Impressed with service

Family Building Society ISA

Excellent service

Brilliant so far

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Mortgages

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