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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1255 reviews)

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4.55

Based on 1,255 reviews, last reviewed 12th Mar 2026

13% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Excellent customer service I use Family Building Society for my savings as they have excellent customer service, you can ring and speak to a human! what's more the humans are po... Read more Reviewed on: 12th March 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1255)

Review of the Family Building Society, Savings:

Service at Epsom office

Good front office service from Alexis Osborne Reviewed on: 2nd May 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your experience with us! Response date: 2nd May 2025

saving/mortgage

Out of all building society's I chose family because there is a possibility I may apply for a mortgage. I will be 75 this year and the family does not say "hard luck go away" Never the less I am loosing money due to inflation, thus, if I think I will never be able to buy a house I will seek better return for my savings. Reviewed on: 27th January 2019

Reply from Family Building Society Hi Peter, thank you for taking the time to leave us a review and give us your feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Trustworthy and friendly

Just limited to on line/mail updated#s Reviewed on: 26th January 2019

Reply from Family Building Society Hi John, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

good savings rate

been a good rate for saving.a great home to have your isa at the moment hopefully it will get even better. Reviewed on: 26th January 2019

Reply from Family Building Society Hi Steve, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

I can't use online access

I am trying to re-register for online access (I had this before but the system has changed). Seemed to go fine - I got the two emails and did the next step (creating password and deciding on a memorable word), Then I got an email asking me to call support. I did. They had a look. Asked me to re-register. Before I got round to this... I received the security letter (so perhaps it is working) - this told me to log in and then... but no when I try to log in "Account Locked" and "call support". So then I tried to re-register and... it sends me a reminder of my login ID and that is all. A wee bit miffed. Reviewed on: 26th January 2019

Reply from Family Building Society Hi David, thanks for your review and feedback. So I can get this sorted out for you, please could you email your details to [email protected] or call our Family Service Team on 03330 140144. Thanks, Vicky Response date: 29th January 2019

Good overall

Good products, good interest rates, good communication. Reviewed on: 26th January 2019

Reply from Family Building Society Hi Anna, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Quick, simple and straightforward

Couldn't have been easier to set up an account. To make a payment or withdrawal is also straightforward, quick and instant. Reviewed on: 26th January 2019

Reply from Family Building Society Hi Janet, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Safe, fair & customer friendly

Excellent communications, I always feel valued. As a saver I feel they are 'on my side' and give me as fair a return as possible in all circumstances. Staff are friendly, knowledgable and efficient. Couldn't ask for more really. Reviewed on: 26th January 2019

Reply from Family Building Society Hi Peter, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Very good

No problems at all, good service Reviewed on: 26th January 2019

Reply from Family Building Society Hi Hilary, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Best society to be with

If you want a society that treats you fairly then look no further. Reviewed on: 26th January 2019

Reply from Family Building Society Hi Bill, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Security first

Newspaper recommended product - so I proceeded to open a joint account. Had initial trouble over security issue - once resolved by friendly staff was 100% satisfied. Reviewed on: 26th January 2019

Reply from Family Building Society Hi Jeffrey, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

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