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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1253 reviews)

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4.55

Based on 1,253 reviews, last reviewed 10th Mar 2026

15% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

I was dealt with today by Messiah who was very polit... I was dealt with today by Messiah who was very polite and helpful Reviewed on: 10th March 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1253)

Review of the Family Building Society, Savings:

Quick response.

No call queue. Vandelle Shango answered my questions efficiently. Reviewed on: 14th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Highly satisfied

I have a bond which is an innovative product offering a chance to win a prize in the draw . The odds are much better than premium bonds . Although the prizes are smaller there is greater chance and you earn a little interest too . I don’t know anyone that has won more than £500 on Premium Bonds but I won £1000 . I would be confident looking at other products in the range Reviewed on: 26th January 2019

Reply from Family Building Society Hi there, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Good luck with your Windfall Bond! Kind regards, Vicky Response date: 15th February 2019

Ok.

Does what it says on the tin with no hassle Reviewed on: 26th January 2019

Reply from Family Building Society Hi there, thank you for taking the time to leave us a review and give us your feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Not the easiest

The account has a limited additions period which is Frustrating. The online services are not particularly user friendly and the account was tricky to open up. As there are other banks and building societies with accounts which are easier to set up and use and more flexible about paying in, I will look elsewhere first. Reviewed on: 25th January 2019

Reply from Family Building Society Hi Gina, thanks for your review and feedback. I am sorry you are having trouble using our Online Service. We'd like to help you so please could you email your details to [email protected] or call our Family Service Team on 03330 140144. Thanks, Vicky Response date: 15th February 2019

The online service has been good.

It is very flexible online. I have found the rates competitive. Reviewed on: 25th January 2019

This is my experience

I chose The Family Building Society because they were offering the best rates at the time .I spoke to one of your team and she was able to give me the information I required in order to progress the deposit Reviewed on: 25th January 2019

Reply from Family Building Society Hi James, thank you for taking the time to leave us a review and give us your feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Not sure about the family bonds!

Quite difficult to open 4 separate accounts. Not all the prize money is paid out every month from what I can understand! A lot of blank tickets in the draw!!! Will leave it a bit and see what happens! Reviewed on: 25th January 2019

Reply from Family Building Society Hi Patricia, thanks for your feedback. To open more than one Windfall Bond online, multiple applications are needed and I’m sorry that you feel that this was not an easy process. In order for us to calculate and provide the odds of winning, the number of tickets in the draw each month needs to be a set number - 10,000 for the Windfall Bond. Each qualifying Windfall Bond is allocated a unique ticket number for entry into the draw. Until there are 10,000 qualifying Windfall Bonds allocated to tickets and entered into the draw each month, there will be blank tickets to make up the ticket total to 10,000 for each draw. If you need any further help, please email [email protected] or call our Family Service Team on 03330 140144. Kind regards, Vicky Response date: 26th February 2019

Seems a well run outfit

I have had no problems since investing Reviewed on: 25th January 2019

Reply from Family Building Society Hi there, thank you for taking the time to leave us a review and give us your feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Right for me

Always keep me updated several times a year. Prompt with any changes. They had the product I wanted, when I wanted it. Reviewed on: 25th January 2019

Reply from Family Building Society Hi there, thank you for taking the time to leave us a review and give us your feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

An easy transfer from old to new account.

This move was easy on the internet and also adding some more money by direct transfer from my bank account. The only disappointment was that the new interest rate had gone down quite a bit and I will get a lower interest rate than other people whose account matures in February (only a few days after mine). Can this be right? I believe it is wrong and hope you can increase the rate to that of people who renew their account in February. I feel that I missed out here. Reviewed on: 25th January 2019

Reply from Family Building Society Dear Mrs Macintyre, thank you for your feedback regarding your account. I am sorry that you are disappointed. Your custom continues to be important to us, so every effort was made to ensure that the options you were offered for your maturing bond remained competitive. However, your feedback is important and has been passed to the relevant departments so that we can review our service and communications in this regard moving forward. If you need any further help, please email [email protected] or call our Family Service Team on 03330 140144. Thanks, Vicky Response date: 30th January 2019

Great customer service

Good range of savings products with better than average rates. Quick to react to rate changes. Very helpful staff at the Epsom branch. Reviewed on: 25th January 2019

Reply from Family Building Society Hi Kathy, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

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Family Building Society: Savings reviews

15% decrease in 5 star reviews

600% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Family Building Society Savings reviews (1253)

Quick response.

Highly satisfied

Ok.

Not the easiest

The online service has been good.

This is my experience

Not sure about the family bonds!

Seems a well run outfit

Right for me

An easy transfer from old to new account.

Great customer service

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Mortgages

Join Smart Money People

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